It enables humans and AI agents to operate together as a unified, hybrid workforce, with comprehensive management and oversight. Wand built the world's first Agentic Labor Infrastructure enabling governments and global enterprises to create, manage, and scale digital workforces.
We're building the infrastructure that lets humans and AI agents operate together safely, transparently, and at scale.
Join Wand in leading the Agentic Shift
Wand is building a high-performing global team who take full ownership of what they build. We lead by example, move quick, make data-aware decisions, and continuously push for more- always with a focus on delivering real value to customers.
You would be joining a world-class team that combines deep research expertise and real-world product execution, with experience spanning Deepmind, Google, Amazon, Miro, Elise AI, IBM and Accern.
You will be the primary relationship owner for Wand's enterprise customers across Israel and selected international accounts. Your role is to ensure that Wand becomes deeply embedded in the customer's workflows, operating model, and strategic roadmap — driving adoption, measurable business value, and long-term account growth.
You will work in close partnership with our Solution Architects, who own the technical relationship, and our Sales Directors, who own the commercial relationship. You will be the operational glue across post-sale success, adoption, stakeholder alignment, and account momentum.
Own the Customer Relationship




Serve as the primary post-sale relationship owner for enterprise accounts across Israel and selected ROW customers.
Build strong, multi-level relationships with executive sponsors, program managers, IT leads, business owners, and end-user teams.
Lead Executive Business Reviews focused on business value, adoption progress, ROI, and strategic alignment.
Represent the customer internally and ensure their feedback informs product direction, delivery priorities, and account strategy.
Build and execute onboarding, enablement, and adoption plans tailored to each customer's workflows and success goals.
Identify usage gaps, stakeholder misalignment, and risk signals before they affect account health.
Work closely with Solution Architects to connect technical delivery with executive-level business outcomes.
Maintain clear account plans, stakeholder maps, risk registers, and success roadmaps.
Manage escalations with high urgency, ownership, and structure until full resolution.
Coordinate cross-functionally with Product, Engineering, Sales, and Legal to support customer commitments and issue resolution.
Keep strong documentation discipline across action items, commitments, risks, and decisions.
Grow the Account
Identify expansion opportunities across teams, new use cases,



business units, and broader deployment motions.
Support renewals and upsell strategy in partnership with Sales.
Maintain visibility into renewal risk and ensure any issues are escalated early with a mitigation plan.
Build champions and internal supporters who help reinforce Wand's position during procurement and renewal cycles.
5+ years of experience in Customer Success, Enterprise Account Management, or Program Management in enterprise software.

- Experience working with or within enterprise organizations in Israel and/or international markets.
- Hebrew fluency is required, alongside strong English communication skills.
- Mandatory experience in Financial Services and/or Insurance. RegTech, FinTech, or InsurTech experience is also highly valuable.
- Experience managing complex enterprise accounts with multiple stakeholders and long planning or renewal cycles.
- Strong executive presence and experience leading structured customer programs.
- Willingness to travel for strategic customer engagements when needed.

Preferred Experience
Experience with enterprise customers in Israel and broader international markets.
Background in complex SaaS, AI, automation, data, or infrastructure platforms.
Experience managing large post-sale programs in regulated industries.
Additional regional language capability is a plus.
You operate like a program leader, not a reactive support owner.
You are commercially aware and able to recognize growth opportunities inside accounts.

📌 Customer & Success Manager / Full Time / Hybrid (India)
🏢 Wandai Capital
📍 India