About the role

We are hiring an Employee Data Governance (EDG) Specialist / Subject Matter Expert in Mumbai to give HR support services to onshore employees , with a focus on efficiency and customer service. You will process hire-to-retire HR transactions , work Workday workflows and ServiceNow cases , manage Workday reports and keep employee records clean and accurate. The role suits an HR operations professional with 4 to 8 years of experience , including 4 to 6 years in US and Europe HRO verticals , and expert-level knowledge of Workday and ServiceNow . It is a 100% onsite role on 24x7 shifts .

Key responsibilities

HR transactions and data management

- Process hire-to-retire transactions: employee data management (EDM), HR admin and employee lifecycle events

- Process promotions, personal data changes, separations, cost center changes, transfers and compensation changes in the relevant Workday modules

- Work Workflow items and ServiceNow cases

- Manage the Workday Inbox and filters

- Use the Workday sandbox for testing

- Validate employee records and data for data hygiene using Workday reports

Reporting

- Manage Workday report activities

- Prepare and publish weekly and monthly reports

Team and improvement

- Coach team members when needed and lead by example

- Run effective training sessions

- Support pilot transitions

- Keep information confidential and work independently to deadlines

Required qualifications and experience





- 4 to 8 years of HR operations experience, including 4 to 6 years in US and Europe HRO verticals (must have)

- Expert-level Workday and ServiceNow knowledge (must have)

- Experience in hire-to-retire HR transactions: EDM, HR admin and employee lifecycle events

- Thorough knowledge of processing promotions, personal data changes, separations, cost center changes, transfers and compensation changes in Workday

- Expertise in Workday Inbox and filter management

- Knowledge of the Workday sandbox for testing

- Strong communication, problem-solving and resolution skills

- Able to multitask, work independently, work to deadlines and handle pressure

- Bachelor’s degree in any discipline, with working knowledge of MS Office

- Willing to work 24x7 shifts, from the office only , with extended hours when needed

Preferred qualifications

- Workday reporting experience, including data validation for data hygiene

- Experience handling a pilot transition

- Training delivery experience

Job details

Role

Employee Data Governance Specialist (SME)

Location

Mumbai, 100% onsite

Experience

4 to 8 years

Band

BPO 3

Salary

Competitive, based on experience

Shift

24x7 shifts

Why join

- Work on Workday and ServiceNow for a global HR operations account

- Subject matter expert role with coaching and training responsibility

- Exposure to US and Europe HR processes

- Explicit path to team lead and HR operations manager roles

📌 Employee Data Governance Specialist Jobs Mumbai | Workday | SME
🏢 Gratitude
📍 Mumbai