Technical Services Manager (TSM) -7+ yrs exp-Immediate Joiner-Pan India We are looking for an experienced Technical Services Manager (TSM) to serve as a trusted technical advisor for SAP Enterprise Cloud Services customers. The TSM will drive cloud transformation initiatives, SAP upgrade programs, migration projects, and operational excellence across complex SAP landscapes.
This role requires robust expertise in SAP Basis,

SAP HANA

, SAP S/4HANA, cloud technologies, upgrades, migrations, and ECS operations . The ideal candidate will collaborate with customers, SAP engineering teams, cloud providers, and internal stakeholders to ensure successful project execution while maximizing business value and customer satisfaction.

Technical Service Management
Act as the primary technical advisor and trusted partner for assigned SAP ECS customers.
Deliver proactive technical service management to improve customer outcomes and satisfaction.
Manage day-to-day SAP ECS service delivery and operational governance.
Ensure compliance with SLAs, operational standards, and SAP best practices.
Provide executive-level reporting, stakeholder management, and technical governance.
SAP Upgrade & Transformation Projects
Lead end-to-end SAP upgrade projects across SAP ECS customer landscapes.
Manage SAP S/4HANA, SAP HANA, SAP NetWeaver, Kernel, and Operating System upgrade activities.
Conduct technical assessments, upgrade planning, risk management, and execution.
Coordinate testing, cutover planning, go-live support, and post-upgrade stabilization.
Cloud Migration & RISE with SAP
Lead cloud transformation and migration projects into SAP ECS and RISE with SAP environments.
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Support SAP S/4HANA transformations and SAP HANA migrations.
Conduct landscape assessments and recommend cloud transformation strategies.
Drive cloud onboarding and adoption programs.
Operations & Incident Management
Monitor system health, availability, performance,



and capacity management.
Coordinate change management, release management, and maintenance planning.
Identify automation opportunities to improve operational efficiency and service quality.
Ensure security, compliance, audit readiness, and governance across SAP cloud environments.
Design and recommend resilient architectures that maximize system performance and availability.
Collaborate closely with SAP Engineering, Operations, Architecture, Cloud Infrastructure, and Customer teams.
Partner with customers to understand business transformation goals and challenges.
Recommend SAP Enterprise Cloud Services offerings and technical solutions aligned with business objectives.

Strong experience in:
SAP Basis Administration
SAP HANA

SAP S/4HANA

SAP NetWeaver
SAP ECS Operations
SAP Upgrades and Migrations
Cloud Transformation Programs
SAP S/4HANA Architecture
SAP Conversion & Migration Methodologies
SAP Upgrade Tools and Processes
SAP HANA Architecture
Cloud & Infrastructure Knowledge
Microsoft Azure

AWS

Google Cloud Platform (GCP)
Network Technologies
Virtual Machines and Virtualization Technologies
Professional Experience
Experience in technical planning, implementation, configuration, and integration of SAP solutions.
Proven experience managing SAP upgrade, migration, and cloud transformation projects.
Strong customer-facing consulting experience with a focus on customer success and satisfaction.
Experience leading complex technical engagements across global environments.

Experience with RISE with SAP engagements.
Knowledge of SAP cloud operations governance and service delivery frameworks.
Excellent communication and stakeholder management capabilities.
Technical Services Manager (TSM)
SAP Basis | SAP S/4HANA | SAP HANA | Cloud Migrations | SAP ECS | RISE with SAP | Technical Service Management | Upgrades & Transformations | Azure | AWS | GCP | HA/DR | Operations & Governance

Candidates must have prior experience in TSM (Upgrade / Migration)
Candidates must have hands-on experience with ECS

📌 SAP/Technical Services Manager (Bengaluru)
🏢 Mahindra Satyam
📍 Bengaluru