Manager overseeing Thermo Fisher Scientific's Bangalore customer service operations for ANZ region. Leads order processing, supply resolution, and support functions across multiple shifts, serving over 102,000 monthly requests with accountability for performance, customer experience, and operational excellence.

Responsibilities

Provide end-to-end accountability for Bangalore ANZ Customer Service operation and outcomes

Establish and lead offshore operating model across order processing, resolution, support, and voice functions

Own service delivery, operational governance, and escalation management across teams

Proactively identify operational risks, service gaps, and emerging business needs

Build high-performing leadership team and develop organizational capability

Requirements

Senior leadership experience managing large, distributed customer service teams

Expertise in order processing, supply chain resolution, and customer support operations

Demonstrated ability to establish operating models and governance frameworks

Experience leading transformation initiatives focused on customer experience and productivity

Robust stakeholder management skills across onshore and offshore functions

📌 Customer Services Executive Delivery (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru