ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and cutting-edge technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are looking for a passionate and driven Site Reliability Engineer (SRE) with 2-4 years of experience to join our Cloud Operations team. This role is ideal for someone who enjoys solving operational challenges, responding to production incidents, improving system reliability, and building scalable monitoring and automation solutions.

As a member of the SRE team, you will play a critical role in maintaining the availability, performance, and resilience of Tribute's cloud platforms. You will participate in a 24x7 on-call rotation , investigate production incidents, contribute to root cause analysis, improve observability, and partner closely with Engineering, DevOps, Database, and Cloud Operations teams.

This role offers an excellent opportunity to develop expertise in Site Reliability Engineering, Incident Management, Cloud Operations, and Reliability Engineering practices.

Incident Management & On-Call Support:

Participate in a 24x7 on-call rotation as a primary responder for production incidents.

Triage, acknowledge, investigate, and mitigate alerts generated through monitoring platforms.

Coordinate with engineering teams during major incident investigations.

Problem Management & Root Cause Analysis:

Participate in Post Incident Reviews (PIRs) and Root Cause Analysis (RCA) activities.

Identify recurring incidents and reliability risks and propose long-term solutions.

Monitoring, Observability & Alert Management:

Monitor platform health through Datadog dashboards, alerts, logs, and metrics.





Maintain awareness of service health, availability, and performance indicators.

Improve alert quality by reducing noise and eliminating false positives.

Identify monitoring gaps and implement enhanced observability solutions.

Collaborate with engineering teams to establish meaningful health checks and alerting strategies.

Reliability Engineering & Automation:

Identify repetitive manual activities and operational toil.

Develop or contribute to automation solutions using scripting and tooling.

Assist with production readiness reviews for new applications and services.

Support disaster recovery, failover testing, and resilience initiatives.

Recommend platform improvements that enhance reliability, scalability, and performance.

Cloud Operations Support:

Perform incident investigation and troubleshooting within AWS environments.

Support cloud infrastructure, application, networking, and platform-related investigations.

Participate in deployment validation and post-change monitoring activities.

Collaborate with DevOps and Engineering teams during production releases.

Assist in capacity planning and platform health assessments.

Participate in shift handovers and knowledge-sharing activities.

Support knowledge management and training initiatives within the team.

2-4 years of experience in Site Reliability Engineering, Production Support, Cloud Operations, Incident Management, or a related technical operations role.

- Experience supporting production applications and cloud infrastructure environments.




- Good understanding of Incident Management, Problem Management, and Root Cause Analysis methodologies.
- Experience working with monitoring and observability platforms such as Datadog, New Relic, Splunk, OpenSearch, or similar tools.
- Familiarity with AWS services and cloud operations concepts.
- Strong understanding of Linux systems administration and troubleshooting.
- Experience working in on-call environments and handling production incidents.
- Experience using Jira, Confluence, or similar ITSM and collaboration tools.
- Experience with Datadog monitoring and JSM incident management.

Scripting experience using Python, Bash, PowerShell, or similar languages.

Exposure to CI/CD pipelines and DevOps practices.

Understanding of distributed systems, microservices, APIs, and cloud-native applications.

Experience working in SaaS or customer-facing production environments.

AWS Certification (Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator) is a plus.

Cloud Platforms: AWS (EC2, VPC, ELB/ALB, CloudWatch, Route 53, RDS, Lambda preferred)

Monitoring & Observability: Datadog, JSM, CloudWatch, Splunk / New Relic / OpenSearch

Linux Administration, Windows Server Fundamentals

Automation & Scripting: Python, Bash, PowerShell

DevOps & Infrastructure: Terraform, CI/CD Pipelines, Infrastructure Automation

Quality and completeness of Root Cause Analysis documentation.

Monitoring and observability improvements delivered.

Documentation quality and knowledge-sharing contributions.

Effective collaboration with Cloud Operations, Engineering, DevOps, and Database teams.

Passion for automation and continuous improvement.

Ability to work independently in a remote and on-call environment.

Competitive salary

Fully remote across India

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

📌 DevOps/SRE Engineer (Remote) (Secunderabad)
🏢 Tribute Technology
📍 Secunderabad