13 Nov
|
Huron
|
Bengaluru
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement recent technologies and align resources and investments to ensure long-term sustainability.
As a Technical Consultant, you will provide deep technical support to the functional and technical clients who use our Research Suite software. This includes supporting Huron's software through remote web session utilities, phone calls, and email communications.
identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; modifying and maintaining existing client-specific configurations and customizations; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; and assisting with 24/7 on-call support coverage as needed.
Bachelor's Degree in a computer science related field or equivalent work experience
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
Experience developing with JavaScript
Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
Ability to work independently and in remote team environments
This position is remote, infrequent travel required
1-3 years of experience working in a customer or internal software support position
- Experience supporting enterprise class, multi-tier web applications
- NET and C#
📌 Product Support Engineer - Remote (Bengaluru)
🏢 Huron
📍 Bengaluru