Job Title: L3 Support Engineer Experience : 5+ Years
Location: Pune

The role requires deep troubleshooting expertise across networking, security, virtualization, and cloud platforms. You will act as a subject matter expert (SME), working closely with L2 support, engineering, and product teams to resolve complex customer issues and improve overall service reliability.
Key Responsibilities
Provide Level 3 technical support for Accops products in production environments.
Troubleshoot complex issues related to authentication, access policies, tunnelling, routing, and performance
Perform deep packet analysis using tools such as tcpdump, Wireshark , and system logs
Support deployments across on-prem, virtualized, and cloud environments
Analyze and resolve issues involving:
Hypervisors (VMware, Hyper-V, KVM)
Cloud platforms : Azure and AWS
Linux and Windows operating systems
Active Directory (AD), LDAP, SSO, MFA integrations
Firewalls, WAFs, and network security appliances
Collaborate with Product Engineering and DevOps teams for root cause analysis and bug fixes




Create KB articles
Required Skills
Technical Skills
Strong understanding of Accops Product suite.
Hands-on experience with Hypervisors (VMware ESXi, Hyper-V, or equivalent)
Solid knowledge of Azure and AWS networking and security concepts
Advanced troubleshooting experience on Linux and Windows platforms
In-depth knowledge of Active Directory , including:
Authentication flows
Group policies
LDAP integrations

SAML

Strong networking fundamentals:
TCP/IP, DNS, DHCP, routing, NAT
VPNs, TLS/SSL
Experience with Firewalls and WAFs (policy design, logging, troubleshooting)
Familiarity with packet capture and log analysis tools
Soft Skills
Robust analytical and problem-solving skills
Ability to handle high-severity customer escalations
Excellent written and verbal communication skills
Customer-focused mindset with attention to detail
Ability to work independently and in cross-functional teams

📌 AWS Support Engineer (Pune)
🏢 Accops
📍 Pune