Job Title: Service Desk Analyst L1 – IT Support Company: Experience: Minimum 1+ Year Relevant Experience
Work Mode: 100% Work From Office
Shift: US Shifts / 24×7 Adaptable Rotational Shifts
Immediate Joiners Only
Qualification: Any Graduate Preferred

We are hiring Service Desk L1 professionals with relevant experience in IT support, technical troubleshooting, ticket management and end-user support for our Pune and Bangalore locations.
Provide Level 1 technical support to end users.
Handle IT incidents and service requests through the ServiceNow ticketing tool.
Troubleshoot desktop, laptop, software and basic network-related issues.
Provide support for Microsoft Office 365 / Microsoft 365 applications.
Perform basic Active Directory activities, including user account and password-related support.
Log, track, update and resolve service requests within defined SLAs.
Escalate unresolved technical issues to the appropriate support teams.




Ensure excellent customer service and communication.
Minimum 1+ year of relevant Service Desk / IT Technical Support experience.
Hands-on experience with ServiceNow ticketing tool.
Knowledge of Microsoft Office 365 / Microsoft 365.
Any graduate preferred.
Bench, training and internship periods will not be considered as relevant experience.
Must be comfortable working in US shifts and flexible 24×7 rotational shifts.
Must be willing to complete client-mandated training.
Graduation certificates and original mark sheets are mandatory for onboarding.
Immediate joiners only.
SHL Assessment – Aptitude, English, SVAR and Email Writing
# Operations Round – Final Interview

Phone: View phone number on foundit.in

📌 Service Desk Analyst - Level 1 Support (Pune)
🏢 LIVEC STAFFING SERVICES PRIVATE
📍 Pune