With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. The Assistant Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information of all Spa services and retail products.
As the Assistant Spa Manager, you will be responsible for performing the following tasks to the highest standards:
Flexible and responsive to changes in work requirements.
Be a good team player, helping team members achieve team goals.
Advise on departmental operating procedures and improvement of environmental facilities, etc.
Ensure all facilities and equipment are operating well.
Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
Adhere to Hilton's service standards and service quality reviews.
Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres.
Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
Send confirmation letters to confirm massage treatments with guests.
Make sure to maximize the use of the massage rooms and massage therapists.
Read and update the message book of massage therapists and receptionists to ensure that each employee signs for confirmation.
Assist in the building and maintenance of an efficient team by taking an active interest in team members' welfare, safety, training and development.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
An Assistant Spa Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Able to read, write and speak English in order to communicate efficiently with guests and team members.
Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Fitness department.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. The Assistant Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information of all Spa services and retail products.
As the Assistant Spa Manager, you will be responsible for performing the following tasks to the highest standards:
Flexible and responsive to changes in work requirements.
Be a good team player, helping team members achieve team goals.
Advise on departmental operating procedures and improvement of environmental facilities, etc.
Ensure all facilities and equipment are operating well.
Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
Adhere to Hilton's service standards and service quality reviews.
Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres.
Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
Provide consistent service to guests, so that they enjoy pleasant, memorable and skilled services.
Send confirmation letters to confirm massage treatments with guests.
Make sure to maximize the use of the massage rooms and massage therapists.
Read and update the message book of massage therapists and receptionists to ensure that each employee signs for confirmation.
Assist in the building and maintenance of an efficient team by taking an active interest in team members' welfare, safety, training and development.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
An Assistant Spa Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Able to read, write and speak English in order to communicate efficiently with guests and team members.
Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Fitness department.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Full-time
Brand
Conrad Hotels & Resorts
Spa, Health Club, Recreation
📌 Assistant Spa Manager (Pune)
🏢 HILTON
📍 Pune