Location: Mumbai
Experience: 2–10 Years
Band: BPO 2 / 3 / 4
Salary: Up to ₹12 LPA
Joining: Immediate joiners preferred

Job Overview

We are looking for an Italian Language Specialist to support Cards Operations, with a focus on Disputes and Collections. The ideal candidate should have strong written and verbal communication skills in Italian, good analytical abilities, and experience in handling card-related operational processes while meeting client deliverables.

Key Responsibilities

- Handle Cards Operations activities related to disputes and collections.

- Communicate effectively with clients and internal stakeholders in Italian and English, as required.

- Analyse card-related disputes and collection cases and support timely resolution.

- Prepare and maintain MIS reports, operational trackers, and process documentation.

- Ensure accuracy and adherence to defined process guidelines and quality standards.

- Meet stringent client deliverables, service-level expectations, and operational timelines.

- Prepare reports and presentations for internal and client reviews.





- Coordinate with relevant teams to resolve operational issues and improve process efficiency.

Required Skills

- Italian language proficiency – written and verbal.

- Knowledge of Cards Operations, particularly Disputes and Collections.

- Strong analytical and problem-solving skills.

- Positive client communication and interpersonal skills.

- Proficiency in MS Office tools, especially Excel and PowerPoint.

- MIS reporting and data-handling skills.

- Effective presentation and stakeholder-management skills.

- Ability to work under pressure and meet strict client deadlines.

Experience & Qualifications

- 2–10 years of relevant experience.

- Experience in Cards Operations, Disputes, or Collections is preferred.

- Italian language proficiency is required.

- Immediate joiners are preferred.

Important Information

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for profile creation.

📌 Italian Language Specialist - Cards Operations (Mumbai)
🏢 Gratitude
📍 Mumbai