DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region. Job Title: Call Handler Executive - UK Process
Location: Mohali & Ludhiana (Work from Office)
Shift Timing: Rotational shift & Rotational working days

We are seeking experienced and dedicated Call Handlers to join our team for a UK-based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.

Handle inbound and outbound calls, ensuring qualified and courteous interaction with clients.

- Accurately record caller details and relevant information in the client's internal data records system.
- Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding the services).




- Process payments and book appointments over the phone.
- Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.
- Cold calling inactive patients and new patients to re-offer services.
- Adapt to and learn the software used by the client for maintaining internal records.
- Participate in ongoing training to stay updated with new processes and services.

Proficient in using computer software and willing to learn new systems.

- Ability to explain and promote services effectively.
- Willingness to learn and adapt to new processes and training.

This is a full-time, office-based position in Ludhiana.
· Work hours will align with UK business hours, and candidates should be open to working in shifts if required.

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