Title: Product Support Engineer
India (Remote)
Shift: Business Hours (24×5 coverage, Rotational)
As a Product Support Engineer at Scrut, you will own end-to-end resolution of complex product issues — from triaging tickets to analysing platform behaviour and collaborating with Engineering and Product teams. Customer Communication & Experience
Handle support via ticketing tools, Slack, and email while meeting SLAs
Integration & SaaS Tool Support
Troubleshoot integrations across cloud (AWS, GCP, Azure), HRIS, ITSM, and identity systems
Assist with onboarding and configuration of integrations
Monitor trends, flag anomalies, and support incident response
Technical Foundation (Required)
Working knowledge of React and Node.js
Experience debugging via browser dev tools
Basic understanding of databases and data flow
Experience with ticketing tools, Slack, Jira, and similar platforms
Exposure to AWS/GCP/Azure
Experience with documentation or runbooks
Background in a B2B SaaS startup




Scrut Automation is an information security and compliance monitoring platform aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like, with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70% and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
A flat-hierarchical, performance-driven culture
Rapid growth and learning prospect
Comprehensive medical insurance coverage
Competitive compensation package, benefits, and employee-friendly work culture

📌 Product Support Engineer - Remote (India)
🏢 Scrut Automation
📍 India