HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. Learn more about us on our YouTube Channel or Blog Posts .

We're building a global commerce platform to power $1T+ in annual transactions for millions of SMEs. You'll steward our core commerce models—subscriptions, payments , Catalog, Pricing, Inventory, fulfillment, reconciliation , tax —and the services around them, ensuring correctness by design, auditability, and delightful performance at scale. Backend: Databases: MongoDB, Firestore, ClickHouse

Cloud: GCP (GKE), Pub/Sub, Redis, OpenTelemetry

Architect and ship multitenant, planetscale services (checkout, subscriptions, payments orchestration, invoicing, tax hooks) with clear domain boundaries (DDD) and hard SLOs

Be the custodian of API & schema design: own protobuf/ConnectRPC conventions, versioning policy, deprecation playbooks,



and Buf breakingchange checks—so our contracts stand the test of time

Ensure complete auditability: appendonly doubleentry ledger, immutable event streams, tracelinked entities (OTel trace/span IDs), tamperevident trails, and reconciliations that tie out to the cent

Own error boundaries endtoend: enumerate failure domains (PSP, network, data, concurrency, quota, browser, device); implement compensations/backfills and automated replay

Configuration & limits stewardship: enforce sane defaults across GKE, Pub/Sub, Redis, Firestore/Mongo, ClickHouse—connection pools, ack deadlines, batch sizes, TTLs, memory/FD limits, and GCP quotas

PCI scope minimization, tokenization/vaulting, secrets/KMS hygiene, data retention/archival, and privacy controls—embed checks in CI/CD

Developer acceleration: pave golden paths (service templates, ADR/RFC process, linting/formatting, contract tests, ephemeral envs, load/perf harnesses) to make the right thing the easy thing

Core domain evolution: orchestration ledger reconciliation flows with crisp invariants and consistency guarantees (readyourwrites where needed, eventual where appropriate)

SLIs/SLOs, error budgets, capacity planning, cost/FinOps guardrails, multiregion posture, and DR exercises

API & data governance: canonical models, schema lifecycle (compatibility matrix, migrations), data lifecycle (retention, archival, compliance)

Practice leadership for HighLevel: design reviews, postmortems, technical strategy, coding standards, and mentorship across teams—raise the bar for the org

Hiring & team growth: help us hire, scale, and train the right team; Risk & roadmap: maintain a technical risk register, make buildvsbuy calls, and propose simplifications or deprecations that meaningfully reduce complexity and MTTR





10+ years building and operating backend systems (at least 5+ years in Go), with 2–3+ years acting as a Staff/Principallevel IC or Tech Lead for critical paths

- Deep proficiency with protobuf + ConnectRPC/gRPC and API lifecycle management (versioning, compatibility, contract testing, Buf)
- robust schema design in MongoDB/Firestore and analytics/reporting patterns on ClickHouse
- Kubernetes/GKE operations at scale: autoscaling (HPA/VPA), PDBs, resource limits/requests, multiregion topologies, CI/CD, canary/bluegreen
- SLIs/SLOs, error budgets, capacity & load testing, incident management, DR/BCP
- Security & compliance: secrets/KMS best practices, PCI basics (scope reduction, key rotation), and data governance (retention/archival)
- Testing discipline: unit, integration, contract, propertybased, performance; test data management and deterministic environments
- Frontend collaboration: solid understanding of Vue.js + TanStack Query to shape clean API surfaces and performance budgets across the boundary
- Exceptional technical writing & communication: design docs, ADRs/RFCs, postmortems, and stakeholder updates

Handson integrations with major PSPs/local rails (e.g., UPI, wallets, BNPL, cards/3DS2) and reconciliation at scale

Experience with activeactive or multiregion designs; FinOps experience: cost baselining, quotas, budget alarms, and workload rightsizing

Familiarity with regulatory frameworks (PCI DSS, SOC 2/ISO 27001) and privacy laws relevant to our markets

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📌 Staff Platform Engineer (Remote) (India)
🏢 HighLevel
📍 India