India-Bangalore or Delhi (Remote)

At Orca, in the right setting and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We're looking for driven and talented people like you to join our CS team and our mission to change the future of cloud security. Disruptive innovation: Our founders saw that traditional security didn't work for the cloud, so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.

With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.

Define and execute Customer Success Plans that drive both adoption and value.

Work with customer stakeholders,



executive sponsors, and partners to drive business value and expansion. Proactively reach out to other BUs and executives to expand Orca's footprint.

Identify risks, manage escalations, and collaborate cross-functionally within Orca.

Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).

Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.

Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.

Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.

Bachelor's degree or equivalent work experience.

- 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption.
- 5+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
- Knowledge of and experience working in the Cloud Security industry.
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
- A passion for creating and maintaining relationships, while working in a tight-knit community culture.
- Passion for driving customer success that results in renewals, upside, and retention.
- Ability to travel 30%

📌 Customer Success Manager - Fully remote (Delhi)
🏢 Orca Security
📍 Delhi