Location: On Site Experience: 3 to 6 years preferred
Education: Post-graduate or above
Monday to Saturday
Employment: Full Time, Permanent
Salary: 6,00,000 to 8,00,000 per year, based on experience and proven results

Horizon Store is an established Australian retailer of consumer electronics, technology and home appliances. We sell through our Shopify website and leading marketplaces, including Amazon and eBay. Own the customer experience after the sale, across every marketplace and our website.

- Answer customer emails, chats and marketplace messages quickly and clearly. Call customers if required.
- Handle returns, refunds, claims and complaints from start to finish.
- Protect seller ratings and account health, and fix issues before they affect sales.
- Find repeat issues and suggest fixes to product pages, policies and processes.
- Use AI tools to enhance replies, reporting and quality checks.
- Work with our operations,



development and warehouse teams.

3 to 6 years of hands-on customer success, support or account management experience, ideally in e-commerce.

- Experience with Amazon, eBay, Shopify or similar platforms.
- Good understanding of marketplace return and refund policies.
- Strong written and spoken English.
- Willingness to work Monday to Saturday from 6:30 AM IST.

Bonus

- Hands-on experience with CRM tools.
- Experience supporting customers in Australia or other international markets.

Real ownership of customer results in a growing online business.
• Long-term growth opportunities and more responsibility as we expand.

Your customer success or support experience.
How you would use AI to help Horizon.

📌 Customer Success Manager (Care) (Permanent)
🏢 Horizon Store
📍 Delhi