Job Title : Delivery Manager Employment Type: Full Time
Required Experience (Years)-5-8 Years
Shift Timings- 2:00 PM - 11:00 PM ((Flexible & extended support based on project needs)

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3M Strategy (Manage, Monitor, Mine ), ensures adherence to the Tiered Operating Mode l, and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a pee r with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities

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Delivery Execution (MANAG
E)Own delivery commitments, including SLA tracking and quality assurance, for assigned account
Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA team
Ensure hypercare stability (2–4 weeks post go-live) and transition to managed service
Manage resource allocation (onshore, nearshore, offshore) based on complexity and cost efficienc
Host weekly client delivery status meetings and internal sync
Own major incident resolution,



recovery planning, and corrective action
Risk & Chance Monitoring (MONIT

- OR)Continuously monitor client leadership changes, operational shifts, and market dynami
- Flag risks early using t he Account Health Dashboard (Green/Yellow/R ed
- ) .Escalate delivery disputes or commercial risks to Delivery Director when thresholds are breach
- Conduct continuous risk management and quality assurance chec

Account Growth Support (M
INE)Partner with Account Executive (AE) and Client Success Team to identify upsell/cross-sell opportunit
Participate in Quarterly Business Reviews (QBRs) for key or at-risk accou
Provide delivery health summaries and expansion recommendations to

rtingPro duce weekly status re ports rolled up to Delivery Dire
Use PMO tools, playbooks, and dashboards per organizational stand
Co-run internal kickoffs with AE wi thin 5 business days of contract sig
plan)Early risk identification (minimum 2 weeks before client escal

- ation)Contribution to account growth (% of identified opportunities conv

📌 Delivery Manager - Shifts (Pune)
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