Key Account Manager – India Location: Experience: 3–6 years

com is looking for a Key Account Manager – India to own our relationships with ecommerce brands across the country. You'll lead onboarding, drive adoption after go-live, and grow each account over time. You'll work closely with our sales, implementation and support teams in India, and with product teams in Poland.

Over 30,000 companies use Base to manage orders, inventory, listings and workflows across marketplaces and storefronts. We offer 2000+ integrations, including Amazon, Flipkart, Myntra, Shopify, Zoho, Tally, Shiprocket and Delhivery. Define scope, timelines and success metrics, and hand a clear plan to the implementation team.

Relationship Management : Be the main point of contact for a portfolio of ecommerce brands, from founders to operations and finance teams.

Adoption & Value Delivery : Make sure clients get full value from Base after go-live, including inventory sync, order processing, payment reconciliation and accounting integrations. Retention & Renewals : Monitor account health, spot churn risks early and resolve them with the right internal teams. Account Growth : Find expansion opportunities such as recent channels, warehouses, add-ons and higher volumes.



Ecommerce Industry Experience (Mandatory) : Prior experience in the Indian ecommerce industry is a must. This could be at a D2C brand, marketplace, 3PL, logistics provider or ecommerce SaaS company. Profiles without ecommerce experience will not be considered.

Account Management Background : 3–6 years in key account management, customer success or client onboarding, ideally in B2B SaaS.

Operations Know-How : You understand marketplaces, fulfilment, warehousing, returns, GST invoicing and payouts. You're comfortable discussing integrations and APIs, though no coding is required.

Commercial Mindset : Fluent in English (B2+), and at least one of Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati or Bengali.

Bonus Points : Experience with OMS or WMS or accounting tools.

Ownership : Your own portfolio of growing ecommerce brands, end to end.

Remote-First, Freedom-Led : Work independently with global peers and no micromanagement.

Long-Term Growth : Join during hypergrowth and grow into leadership roles as we scale India.

Ready to Build for India's Ecommerce Future If you know Indian ecommerce and want to own client relationships end to end, apply now .

📌 Key Account Manager (m/w/d) - remote (Noida)
🏢 Basecom
📍 Noida