As an Onboarding Support Associate in Global Client Service within Client Onboarding and Service, you provide end-to-end ownership of sensitive client onboarding and integration readiness through go-live and early-life monitoring. You partner closely with client-facing teams and internal delivery groups to scope implementations, surface risks early, and support pre go-live testing and setup accuracy. You use operational expertise and metrics to improve straight through processing outcomes and deliver a consistently inclusive, high-quality client experience.

Serve as the bridge between clients and client-facing teams, and internal operations and delivery teams, to enhance the overall onboarding experience
Partner with implementation and coverage teams to scope onboarding needs and proactively identify go-live risks and dependencies
Guide top-tier and sensitive deals from pre-onboarding through post go-live monitoring as the single point of contact during the integration journey
Coordinate across operations, technology, and related teams to confirm setup accuracy and client readiness ahead of go-live
Validate pre go-live testing by monitoring end-to-end transactions and confirming smooth processing across systems
Monitor early-life performance after go-live and drive issue triage to reduce routine breaks and improve straight through processing




Review key performance indicators and service measures to identify recurring themes and remediation opportunities
Analyze weekly and monthly metrics to track client health and highlight trends and risks
Bring 10+ years of experience in the banking industry supporting corporate clients, including treasury-related services
Demonstrate knowledge of international payment rails (for example, SWIFT, CHIPS, Fedwire) and domestic payment methods (for example, ACH, GIRO, NEFT, CNAPS, BACS, SEPA) and liquidity structures (for example, sweeps, inter-company loans, notional pools)
Apply working understanding of sanctions screening, fraud review, billing, regulatory reporting, nostro funding, foreign exchange, and e-commerce and third-party payment flows
Use Microsoft Office tools (Word, Excel, PowerPoint) to produce clear tracking, analysis, and stakeholder materials
Hold a bachelor's degree in commerce or a related discipline
Communicate effectively in English with clients and internal stakeholders across functions
Exhibit solid presentation skills to support client and stakeholder meetings
Drive ownership and accountability as an individual contributor leading deal-related discussions and ad hoc initiatives

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools (for example, Xceptor, Alteryx, Python, Tableau) to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

📌 Client Services Admin Support (Mumbai)
🏢 JP Morgan Chase
📍 Mumbai