Role Overview Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences — and making it feel like the most natural thing in the world. Customer Support isn't a back-office function here; As a Customer Support Representative, you'll be the first point of contact for Timeleft users. This is a freelance position with two available schedules, both located in India:
Wednesday to Sunday, 06:00 to 15:00 (including a one-hour break)
Wednesday to Sunday, 12:30 to 21:30 (including a one-hour break)

⌘ Respond promptly to customer enquiries across email, chat, and social media with empathy and clarity
Manage a high volume of tickets efficiently, without letting quality slip




Spot opportunities to simplify or automate support processes — and speak up about them
Experience with support platforms such as Zendesk (or similar)
Comfortable working independently in a remote, fast-paced environment

⌘ Required experience
Previous experience in customer support is required
Fluency in English is essential, with robust written communication skills being especially important.

⌘ This step helps un evaluate your motivation and basic customer support background.
Introduction Call - A conversation with Customer Support Lead to introduce the company, the role, and learn more about you.

📌 Customer Support Specialist | Remote Working (India)
🏢 Timeleft
📍 India