Location: Outlet-Based
Reporting To: Spa Manager / Operations Manager
The Duty Manager acts as the front-line leader responsible for ensuring smooth day-to-day
operations during their shift. ensuring guest satisfaction, managing inventory and cash handling, and maintaining spa
The role bridges operational execution with service excellence and plays a crucial role
in the guest experience journey.
Frontline Operations & Shift Management:
Supervise the smooth functioning of the spa during assigned shifts, ensuring all services
Coordinate appointment schedules, therapist allocations, and walk-in management to

Guest Service & Satisfaction:
brand service standards.
~ Address and resolve guest complaints, feedback, and special requests on the spot,

Maintain a high standard of service delivery, ambiance, and cleanliness to ensure a

superior guest experience.
services, upgrades, and retail products.
~ Monitor daily sales reports and initiate corrective actions in collaboration with the Spa

Manage billing, cash transactions, and reconciliation at the end of the shift.
Ensure accurate entry of sales and guest data into the spa software or point-of-sale
Prepare daily shift reports including revenue, guest count, complaints, and other

Ensure stock availability for spa products, guest amenities, and consumables during the
shift.




~ Conduct daily inventory checks for frontline supplies and notify the Spa Manager for

Team Support & Communication:
Act as the go-to person for spa associates and therapists during the shift, helping
Brief team members at the start of each shift about bookings, offers, guest preferences,

Hygiene, Safety & SOP Compliance:
Conduct floor checks to maintain hygiene, cleanliness, and spa ambiance standards.
Ensure adherence to COVID safety protocols (if applicable), guest privacy, and health
Support execution of promotional offers, packages, and local campaigns as directed by
the Spa Manager.
~ Track offer-specific sales and report effectiveness to the management team.

Shift Management: Ability to independently handle daily operations and ensure seamless
coordination during the shift.
Guest Handling & Service Orientation: guest experiences and address concerns effectively.
and management.
Capability to lead by example, guide team members during service, and resolve
Inventory Awareness: Basic understanding of inventory flow and the ability to monitor
supply needs during the shift.
Quick thinking and effective decision-making in energetic spa
Consistent focus on maintaining spa hygiene, ambiance, SOP
compliance, and service standards.
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📌 Spa Duty Manager (Secunderabad)
🏢 Ode Spa.Wellness
📍 Secunderabad