1. Job Objective

To manage daily e-commerce order processing, product picking, packing, dispatch, returns and retail store operations while ensuring smooth order fulfilment, proper inventory management and excellent customer service.

2. Key Responsibilities

A. E-commerce Order Management

- Monitor and process daily orders received from Amazon, Flipkart, Myntra, AJIO and the company website.
- Pick products from the designated warehouse racks according to order details.
- Verify product design, size, colour and quantity before packing.
- Pack orders properly according to marketplace packaging guidelines.
- Generate shipping labels, invoices and other required documents.
- Coordinate with courier partners for timely pickups and dispatch.
- Ensure all orders are processed within the prescribed timelines.

B. Returns & Exchange Management

- Handle returned orders received from different marketplaces.
- Check returned products for damage, stains, missing tags or usage.
- Separate products into saleable and defective categories.
- Coordinate with the concerned team regarding refunds, exchanges and return disputes.
- Update returned stock in the inventory system.
- Maintain a proper record of returns, cancellations and customer complaints.

C. Inventory & Warehouse Coordination

- Maintain proper product arrangement and SKU-wise stock management.
- Ensure products are stored in their designated racks.
- Coordinate with the warehouse team regarding stock availability.
- Identify stock mismatches and report shortages.
- Maintain records of dispatched, returned and available inventory.
- Ensure the picking and packing area remains organised.

D. Retail Store Operations

- Manage daily operations of the Gemini retail showroom.




- Ensure proper product display, arrangement and replenishment.
- Monitor showroom stock and coordinate stock transfers.
- Maintain daily sales and stock records.
- Coordinate with store staff to ensure smooth operations.
- Ensure the showroom remains clean, organised and customer-ready.
- Assist in handling customer queries, exchanges and alterations.

E. Daily Reporting

- Prepare daily order processing and dispatch reports.
- Maintain records of pending orders and delayed shipments.
- Prepare return and exchange reports.
- Report inventory discrepancies and operational issues.
- Share daily updates with the management.
- 3. Skills RequiredBasic computer knowledge and MS Excel.
- Experience handling Amazon, Flipkart, Myntra or other e-commerce portals.
- Knowledge of order processing, picking, packing and dispatch.
- Basic understanding of inventory and SKU management.
- Valuable communication and coordination skills.
- Ability to manage multiple tasks simultaneously.
- Responsible, organised and detail-oriented.
- 4. Performance Parameters (KPIs)100% accuracy in order picking and packing.
- Timely processing and dispatch of orders.
- Minimum picking and packing errors.
- Proper tracking and processing of returned products.
- Accurate inventory records.
- Smooth day-to-day retail store operations.
- Timely submission of daily reports.

5. Reporting ToE-commerce & Retail Operations Head / Management.

- 6. Working RequirementsFull-time position.
- Must be comfortable with both computer-based work and physical product handling.
- Must be available to coordinate with warehouse, courier partners and retail store staff.
- Must take ownership of daily order fulfilment and store operations.

📌 Packaging Boy / Girl (Kolkata)
🏢 KD Garments
📍 Kolkata