Sr. Footwear Customer Care Specialist

NOTE: Footwear Experience is a MUST HAVE.

Company: Escaro Royale
Location: Kirti Nagar, New Delhi
Employment Type: Full-Time

About Escaro Royale

Escaro Royale is a luxury footwear brand known for refined craftsmanship, premium leather, and timeless design. Our customers expect an elevated buying experience, not just a transaction.

We are looking for a confident, articulate, and sales-oriented professional who can guide customers, build trust, and convert inquiries into purchases while delivering a world-class service experience.

Key ResponsibilitiesPremium Customer Interaction

- Speak with customers via phone calls, WhatsApp, and email in a polished and professional manner.
- Understand customer needs and recommend suitable footwear for business, weddings, formal occasions, and lifestyle wear.
- Represent the brand with the confidence and sophistication expected from a luxury brand.

Convert Conversations into Orders

- Proactively guide customers toward completing their purchase.
- Follow up with interested customers and convert inquiries into confirmed orders.
- Provide styling advice, sizing guidance, and product recommendations.

Order Management & Coordination

- Assist customers throughout the entire order journey, from inquiry to delivery.
- Coordinate with operations and logistics teams to track orders and provide updates to customers.

Deliver Exceptional Service

- Resolve customer concerns efficiently and professionally.
- Ensure every interaction reflects the premium standards of Escaro Royale.

Required Skills

- Fluent spoken English and Hindi (mandatory)




- Excellent verbal communication skills
- Confidence in handling customer calls and WhatsApp conversations
- Robust persuasion and relationship-building abilities
- Organized and detail-oriented

Preferred Experience

- 2–4 years experience in customer service, inside sales, luxury retail, or eCommerce
- Experience selling premium or luxury products is a strong advantage

Compensation & Incentives

- Competitive fixed salary
- Handsome performance incentives for converting customer inquiries into successful orders
- Additional incentives based on monthly sales performance and customer satisfaction

This role offers significant earning potential for individuals who excel at building relationships and converting customer conversations into sales.

What We Offer

- Opportunity to work with a growing luxury footwear brand
- Exposure to premium clientele
- A professional environment where service excellence and sales performance are rewarded

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Application Question(s):

- A customer calls and says they want the shoes urgently for a wedding in 5 days. The size they want is currently unavailable.

How would you handle this situation on the call?

- A customer asks about a shoe but says they will "think about it."

What would you do next?

- A customer messages you on WhatsApp saying:

"Your shoes look nice but they are expensive. Why should I buy them?"

Please write the exact message you would send to the customer.

Work Location: In person

📌 Sr. Customer Service & Sales - Footwear (India)
🏢 Escaro Royale Luxury
📍 India