The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.
Activities expected to be performed by a Lenskart Optometrist
- Customer focus: Driving Net Promoter Score
- Eye check-up & dispensing
- Product recommendation
- Achieving sales Vs. Plan & SOP adherence
- Store upkeep & maintenance.
- Personal attributes & competencies.
Qualification: Graduated in Optometry
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Explicit communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority