Company Description Aqilea is an IT and engineering
consulting partner that helps companies get more out of their
technology and operations. With teams in Stockholm and Bangalore,
we work closely with our clients to build solutions that fit their
needs - from software development, AI and infrastructure
engineering to industrial automation and embedded systems. We
combine strong technical expertise with a practical,
business-focused approach to help organizations modernize, improve
security, and scale with confidence. Above all, we focus on
long-term partnerships built on trust, quality, and real results.
With us, you have great opportunities to take real steps in your
career and the opportunity to take outstanding responsibility. About the
Role Company: Aqilea India Role: Service Delivery Specialist Exp
Range : 4 to 7 years Work Location : Bangalore(Hybrid) Role
Overview We are seeking a skilled professional to lead
Post-Incident Reviews (PIRs) and drive continuous service
improvement across the organization. The role involves analyzing
major incidents end-to-end, conducting root cause analysis,
identifying lessons learned, and implementing corrective and
preventive actions. The ideal candidate will collaborate with
cross-functional teams to enhance incident management processes,
improve service reliability,



reduce recurring issues, and
strengthen overall operational resilience through ITIL-aligned best
practices. Key Responsibilities: Lead and facilitate Post-Incident
Reviews (PIRs) and post-mortem sessions for major incidents.
Analyze the complete incident lifecycle, including detection,
escalation, diagnosis, recovery, communication, and prevention.
Conduct root cause analysis (RCA) to identify contributing factors
and prevent recurrence. Document lessons learned and translate
findings into actionable improvement plans. Collaborate with
technical and business teams to drive corrective and preventive
actions. Track and report improvement initiatives to enhance
service reliability, operational efficiency, and incident response
effectiveness. Promote continuous improvement by embedding best
practices across incident and problem management processes.
Required Skills: Experience in Incident Management, Major Incident
Management, or Problem Management. Strong understanding of RCA
methodologies and ITIL best practices. Excellent analytical,
communication, and stakeholder management skills. Experience with
ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
Start: Immediate to 15 Days Location: Bangalore
(Hybrid)

📌 Service Delivery Specialist (Karnataka)
🏢 Aqilea
📍 Karnataka