BEST | Behavior Education Services Team Business
Development and Operations Manager Remote | Work from Home |
[Full-time / Part-time] | [Time zone or schedule overlap] About Us
BEST is building and expanding telehealth services that support
children with autism and their families. We are growing quickly,
and we need someone who enjoys building things from the ground up
and turning ideas into working systems. The Role We need a builder,
problem-solver, and doer. You will help take the business from
startup to launch, to stable operations, to growth. You will own
projects from start to finish, working directly with management to
turn goals into plans and plans into results. This role suits
someone who is comfortable with ambiguity. You can take a goal,
work out what needs to happen, organize the people and tasks, and
deliver without waiting for step-by-step direction. What You Will
Do Build the operation. Create the processes, workflows, trackers,
SOPs, reporting, and systems needed to run the business day to day.
Lead the launch. Turn management's ideas and goals into project
plans with clear scope, milestones, deadlines, owners, and
deliverables, and keep them on schedule. Manage projects end to
end. Run multiple projects at once. Maintain timelines, track
dependencies, manage risks, and report status to management
regularly. Solve problems. Spot what is missing, delayed, or not
working, and bring practical solutions, not just problems.
Coordinate the team. Work with U.S. and international team members,
providers,



and administrative staff to keep projects and operations
moving across time zones. Build simple, practical systems. Set up
scheduling, onboarding, documentation, follow-up, and operational
tracking that the team will use. Track performance. Define KPIs and
build dashboards that show management at a glance what is working,
what is behind, and what needs attention. Help the business grow.
As operations stabilize, identify opportunities to improve
capacity, efficiency, service delivery, and revenue, and carry the
best ones through to launch. Who We Are Looking For Required: 5+
years of experience in operations, project management, startup,
BPO, healthcare, or business-building roles. 3+ years of hands-on
project management experience, including planning, scheduling,
resource coordination, and delivery of projects with defined
deadlines and deliverables. Proven experience launching a startup,
new business, department, BPO account, project, or business unit
from the ground up. Experience managing multiple projects or
workstreams at once, with cross-functional or distributed teams.
Strong skills in project planning, risk and issue tracking, and
status reporting to leadership.



Experience with project management
tools such as monday.com, Asana, Trello, or similar. Strong
problem-solving, organizational, and written and verbal
communication skills. Strong ownership and a can-do attitude.
Solid Microsoft Excel, Word, and PowerPoint skills, with
experience building reports and dashboards. Preferred: Project
management certification (PMP, CAPM, PRINCE2, Scrum, or
equivalent). Experience in telehealth, healthcare, ABA, or special
education services. Experience working with international or
offshore teams. Experience creating SOPs and process documentation.
Why Join Us Meaningful work that supports children with autism and
their families. Real ownership: you will help shape how the
business runs. Remote work with room to grow as the company grows.
[Compensation range and benefits] You May Be a Good Fit If...
Project management in two places. It now shows up in the duties
(items 2 and 3) and as a separate required qualification with a
defined minimum of 3 years. The 3 years is my suggestion, so adjust
it to your level. Rewrote the "no step-by-step" line. It now
describes the trait you want in positive terms, so it screens in
the right people without discouraging good candidates. Added a
closing application prompt. Asking for a short note about a project
they launched makes it easy to filter for the experience you want.
Split required and preferred. This stops the list from reading as a
wish list and helps Indeed applicants self-select.

📌 Business Development and Operations Manager IN (New Delhi)
🏢 Growing & Learning
📍 New Delhi