This entry level product service focused position applies specialized knowledge in product diagnostic principles and practices to support the development and maintainance of product diagnostic verification, validation and troubleshooting plans and information used by our global service technicians. Projects are of a lower complexity and most likely apply in specific product areas within Cummins product lines. Responsibilities Collaborates
- Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus
- Building strong customer relationships and delivering customer-centric solutions. Decision quality
- Making good and timely decisions that keep the organization moving forward. Demonstrates self-awareness
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Drives results
- Consistently achieving results, even under tough circumstances. Nimble learning
- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Self-development
- Actively seeking new ways to grow and be challenged using both formal and informal development channels. Diagnostics Development
- Identifies internal, external,



and regulatory design requirements for needed diagnostics; creates diagnostic procedures following standard process and tools that meet or exceed design requirements; develops and executes test plans to validate the diagnostic; publishes diagnostic procedures following required process. Electronic Service Tool Development
- Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool. Service Information Process
- Organizes product technical information by utilizing available resources including established systems, processes, tools, teams, and suppliers to deliver service information to a target audience; identifies and resolves emerging issues by breaking down complex processes, tools, systems, or agencies in order to prevent delays in the delivery of desired outcomes. Technical Writing
- Writes technical instructions so target audience can understand and apply; organizes product information and converts into appropriate content and format for the given publication and target audience; summarizes complex systems as well as break down into individual components and diagnostics to create service information using established processes and tools. Values differences




- Recognizing the value that different perspectives and cultures bring to an organization. Product Failure Mode Avoidance
- Mitigates potential product failure modes, by identifying interfaces, functions, functional requirements, interactions, control factors, noise factors, and prioritized potential failure modes and potential failure causes for the system of interest to effectively and efficiently improve the reliability of Cummins’ products. Systems Thinking
- Defines the system of interest by drawing the boundaries, identifying its context within its environment, its interfaces, and that it has a lifecycle to aid in planning the problem statement, scope and deliverables ; analyzes linkages and interactions between elements that comprise the system of interest by using appropriate methods, models and integration of outcomes to understand the system, predict its behavior and devise modifications to it in order to produce the desired effects. Qualifications Demonstrated aptitude is required. College, university, or equivalent Associate's degree or certification in an appropriate STEM field is preferred. Equivalent Bachelor's degree in a relevant discipline area may be required for select roles. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Entry level/Early career qualified. Preferred candidates would have relevant experience working as a non-exempt employee, temporary student employee (intern, co-op) or an early career professional in a relevant operations or technical discipline area. Knowledge of MS Office tools is also preferred

📌 Service Diagnostics Engineer (Pune)
🏢 TATA Cummins Private
📍 Pune