Provides technical expertise and serves as a primary customer support contact for diagnosing, troubleshooting, and executing complex repairs and maintenance of engine products at customer sites. Applies advanced diagnostic skills, specialized tools, service procedures, and product knowledge to ensure timely and effective resolution of customer issues while maintaining high standards of safety, quality, and customer service.

Key Responsibilities

Establishes and maintains productive customer relationships, ensuring prompt, professional, and efficient attention to customer needs.

Diagnoses and completes complex repairs on engine products at customer sites using specialized tools, diagnostic equipment, service publications, and documented procedures.

Performs preventive maintenance activities on engines and related components in accordance with documented schedules, standards, and service requirements.

Troubleshoots mechanical, electrical, electronic, fuel, cooling, exhaust, aftertreatment, driveline, controls, and sensor-related systems to identify root causes and resolve product issues.

Uses electronic service tools, software, and diagnostic equipment to interpret fault information, identify failed components, and determine appropriate repair actions.

Validates completed repairs by confirming that the original customer concern has been resolved and the product is operating as expected.

Escalates unresolved or complex technical issues to product specialists, technical experts, or supervisors, providing complete troubleshooting details and relevant technical information.

Provides technical guidance, coaching,



and knowledge transfer to technicians and apprentices; may provide work direction and review repair plans, parts lists, and related technical requirements.

Completes accurate service documentation, including service worksheets, timesheets, warranty claims, quality documents, customer/equipment information, and technical records through applicable systems or forms.

Identifies additional service and sales opportunities based on customer requirements and product/service needs.

Completes required technical and functional training in line with business and skill requirements and actively develops technical capabilities.

Maintains service vehicles, tools, equipment, and work areas in a clean, safe, and operational condition.

Ensures compliance with all applicable Health, Safety & Environmental policies, procedures, standards, and legislation.

Reports safety concerns, incidents, and other HSE issues to site management and the appropriate supervisor.

Supports continuous improvement by sharing technical knowledge, field insights, and opportunities to improve service processes and customer experience.

Key Competencies

Customer Focus: Builds robust customer relationships and delivers timely, customer-centric solutions.





Communicates Effectively: Communicates technical information clearly and adapts communication to different audiences.

Diagnostics & Troubleshooting: Translates customer complaints into structured troubleshooting plans and applies appropriate diagnostic methods to identify root causes.

Electronic Service Tool Application: Selects and effectively uses appropriate hardware, software, and electronic service tools to diagnose and resolve product issues.

Engine Systems Knowledge: Understands the interaction of mechanical and electrical engine systems, including fuel, cooling, exhaust, aftertreatment, controls, sensors, and related systems.

Product Repair & Maintenance: Performs complex repairs, maintenance, disassembly, assembly, inspection, and component replacement in accordance with service guidelines and quality standards.

Technical Escalation: Recognizes issues requiring higher-level expertise and provides complete technical information to enable timely resolution.

Service Documentation: Accurately records customer, equipment, diagnostic, repair, and technical information in the applicable service management systems.

Manages Complexity: Analyzes complex technical information and applies structured problem-solving to resolve issues effectively.

Develops Talent: Coaches and supports technicians and apprentices by sharing technical knowledge and practical experience.

Manages Conflict: Handles customer or workplace conflicts professionally and works toward effective resolution.

Self-Development: Proactively

📌 Engine Field Service Technician (Chandigarh)
🏢 Cummins
📍 Chandigarh