This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description

Additional location(s) Compensation Information:

Required Skills:

Adaptability, Adaptability, Client Counseling, Communication, Customer Centricity, Customer Communications, Customer-Focused, Customer Management, Emerging Technologies, Escalation Management, Expectation Management, Incident Management, Information Technology (IT), Microsoft PowerPoint, Operational Acceptance Testing (OAT), Prioritization, Problem Identification, Product Management, Product Support, Quality Control Management, Requirements Management, Site Operations, Solution Architecture, Stakeholder Relationship Management, Technical Advice {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

The Opportunity:

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.





Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview:

The Webcast Customer Support Technician provides customer-focused technical support for virtual and hybrid webcasts. The primary responsibility is to guide internal customers and Market Teams through webcast preparation, platform setup, readiness checks, live-event monitoring, troubleshooting, and post-event follow-up. When business needs, scheduling, location, and technician availability align, the role also provides in-person webcast production support.



The technician helps deliver reliable, skilled event experiences by communicating clearly, resolving issues promptly, following documented procedures, and escalating risks when appropriate.

What will you do:

- Provide technical support for assigned remote and hybrid webcasts throughout pre-production, live production, and post-production.

- Serve as a customer-facing technical contact for assigned events, maintaining clear, courteous, and timely communication.

- Review event requirements, confirm support scope, identify technical risks, and coordinate readiness activities and coverage.

- Guide and train Market Team members and other event owners in building, configuring, and producing online events.
- Set up, test, and support approved webcast platforms, presentation materials, media assets, access links, and event settings.

- Conduct or support technical rehearsals and readiness checks for presenters, moderators, media playback, slides, audio, video, connectivity, and event workflows.

- Monitor live webcasts and respond quickly to customer, presenter, platform, media, audio, video, and connectivity issues.

- Troubleshoot incidents using documented procedures; communicate status and workarounds; escalate issues when additional expertise or vendor support is required.

- Coordinate the receipt, quality review, version control, and distribution of presentation decks and other event materials.

- Complete required event records, checklists, handoffs, and post-event activities in accordance with applicable standard operating procedures and service expectations.

- Support post-pr

📌 Specialist, Webcast Customer Support (Hyderabad)
🏢 Msd
📍 Hyderabad