This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.​​

In IT&D;, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting recent approaches.

About the role

As the IT&D; Manager - Service Management, you will lead governance, strategy, and continuous improvement of Disaster Recovery (DR), IT Resilience, Availability Management, and Capacity Management across a global enterprise environment





This role will be accountable for ensuring that critical business services remain resilient, available, recoverable, and capable of meeting current and future business demands. The successful candidate will work closely with infrastructure, cloud, application, cybersecurity, and service provider teams to establish robust service continuity capabilities while driving operational excellence through automation and AI-enabled operations.

The selected candidate is expected to have significant experience in IT Service Management, typically around 15+ years, with a proven track record in enterprise-scale service resilience, recovery, availability, and operational governance.

In addition to the primary focus areas, the role will contribute across broader ITIL processes including Incident, Problem, Change, Release, Configuration, and Service Level Management.

Your responsibilities

Disaster Recovery & Service Resilience
Own and govern enterprise-wide Disaster Recovery(DR) & Service Resilience framework.
Lead end-to-end Disaster Recovery process for all business-critical systems across Reckitt IT.
Define DR policies, standards, controls, & governance across technology domains.
Establish and maintain Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and resilience requirements for critical services.




Ensure recovery strategies are aligned with business priorities & regulatory requirements.
Plan, coordinate, execute, and improve disaster recovery testing and validation activities.
Partner with infrastructure, cloud, application, cybersecurity, and business teams to ensure operational recovery readiness.
Drive continuous improvement of resilience capabilities through lessons learned, audits, reviews, and recovery exercise outcomes.
Provide executive-level reporting on disaster recovery preparedness, risks, compliance, and recovery maturity.
Ensure technology services are designed with recoverability, redundancy, fault tolerance, and resilience principles embedded.

Availability Management:

Define and govern enterprise availability management standards and processes.
Establish service availability targets and ensure alignment with business requirements.
Monitor service performance and availability trends across infrastructure, applications, cloud services, and digital platforms.
Drive proactive identification and remediation of availability risks.
Conduct outage reviews & find opportunities to improve reliability & reduce downtime.
Partner with engineering & operations teams to improve service resilience.
Define and report availability metrics, KPIs, and service health indicators.

Capacity & Performance Management:

Own and govern capacity management practices across infrastructure, cloud, applications, and platforms.
Develop forecasting models & capacity plans aligned with business growth & tech. roadmaps.
Track utilization, performance, and consumption trends to identify risks and opportunities.
Ensure adequate capacity is available to meet current and future business demands.

📌 IT&D Manager, Service Management (Hyderabad)
🏢 Reckitt
📍 Hyderabad