We are looking for a professional to join a Twilio Configuration team responsible for implementing, configuring, and customizing the Twilio module within a global CRM platform across international markets. The role involves ensuring regulatory compliance, telecom stability, and a seamless customer experience. The candidate will collaborate with cross-functional technical teams and business stakeholders across different regions to understand requirements and deliver solutions aligned with business needs and technical constraints. Your tasks
• Implementing and configuring Voice, SMS, Live/Video Chat, and outbound communication channels for recent projects and market migrations, including number porting
• Setting up AI bots, Smart IVRs (voicebots), and Generative AI-powered communication platforms
• Supporting outbound campaigns through Power Dialer and managing call forwarding configurations using SIP protocols with local telecom providers
• Managing CRM enhancements for product launches, including IVR audio updates, translation modifications, and chat logic improvements Requirements




• A minimum of 2 years of solid hands-on Twilio experience is mandatory
• Knowledge of Google Dialogflow CX, Generative AI, AWS Lambda, and AWS S3 is preferred
• Fluent English communication skills are mandatory
• Immediate joiners are preferred; candidates serving their notice period are also welcome Job no. JOB-ZFJ8Q Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. Benefits For You
• Diverse portfolio of clients
• Wide portfolio of technologies
• Employment stability
• Remote work opportunities
• Contracts with the biggest brands
• Great Place to Work Europe
• Many experts you can learn from
• Open and accessible management team

📌 Twilio Configurator (India)
🏢 Sii Poland
📍 India