Company Description Collus is a peer-listening platform that connects individuals with compassionate listeners in a safe, confidential, and judgment-free environment. The company focuses on providing genuine human connection rather than therapy or clinical advice, giving people space to feel heard when facing stress, loneliness, relationship challenges, or other life pressures. Collus aims to make meaningful conversations accessible to everyone, recognizing that being heard is often the first step toward feeling better. Guided by the mission that no one should have to face life's challenges alone, Collus is building a supportive, inclusive community for users and team members alike. Role Description The Chief Operating Officer (COO) is a full time leadership role responsible for overseeing day-to-day operations and driving operational excellence across Collus. Based in New Delhi in a hybrid arrangement, the COO will work primarily on-site while having flexibility for some work-from-home. This role includes developing and executing operational plans, optimizing processes, and coordinating cross-functional teams to ensure the platform delivers a consistent, high-quality experience for users and listeners. The COO will collaborate closely with the founding team to refine business models, manage budgets,



and monitor key performance metrics. Additional responsibilities include building and mentoring the operations team, supporting strategic partnerships, and ensuring that operational decisions align with Collus’s mission and values. Qualifications
• Strong Business Planning and strategic leadership skills, including experience defining and implementing long-term growth plans.
• Proven Operations Management experience, with a track record of scaling processes, managing cross-functional teams, and improving efficiency.
• Advanced Analytical Skills for interpreting data, setting KPIs, and guiding data-informed decision-making.
• Solid Finance and Budgeting skills, including experience managing P&L;, cost optimization, and resource allocation.
• Previous experience in startups, digital platforms, or consumer-focused services is highly beneficial.
• Excellent communication, stakeholder management, and people leadership abilities.
• Comfort working in a mission-driven environment and aligning operations with user well-being and ethical standards.
• Relevant bachelor’s degree; an advanced degree in business, management, or a related field is an advantage.

📌 Chief Operating Officer (New Delhi)
🏢 Collus.in
📍 New Delhi