1. Role Purpose To lead and drive end-to-end retail operations across India for a Childrenswear Brand, ensuring operational excellence, business profitability, customer experience and consistent execution across all stores. The role will be responsible for translating business strategy into effective retail execution, driving sales productivity, strengthening operational processes, improving store-level efficiencies and building a high-performing retail operations team. The incumbent will partner closely with Business, HR, Finance, Merchandising, Supply Chain, VM and other functions to deliver business objectives. 2.

Key Responsibilities
A. National Retail Operations & Business Performance
• Lead end-to-end retail operations across all EBOs, SIS, MBOs and other retail formats.
• Drive achievement of revenue, profitability and store productivity targets across the national retail network.
• Translate business plans into actionable store-level operating plans and ensure execution.
• Monitor key business metrics including NSV, LFL growth, conversion, ATV, UPT, footfall and sales per square foot.
• Identify business gaps and drive corrective actions to improve store performance.
• Ensure consistent operational standards and execution across regions. B. Sales & Store Productivity
• Drive sales performance through effective store-level execution and productivity improvement.
• Review store performance regularly and identify opportunities to improve conversion, basket size and customer engagement.
• Develop action plans for underperforming stores and monitor progress.




• Drive effective deployment and utilisation of manpower in line with store sales potential.
• Partner with business and category teams to maximise commercial opportunities. C. New Store Openings & Expansion
• Lead operational readiness for new store openings in line with the expansion roadmap.
• Work closely with Projects, VM, HR, IT, Finance and Supply Chain to ensure timely store launches.
• Establish operational readiness checklists covering manpower, inventory, systems, training and infrastructure.
• Ensure smooth transition from store launch to steady-state operations.
• Support evaluation of recent locations from an operational feasibility perspective. D. Operational Excellence & Process Governance
• Establish and strengthen SOPs, operating frameworks and governance mechanisms across stores.
• Drive compliance with company policies, statutory requirements and operational guidelines.
• Ensure effective controls around cash management, inventory handling, stock transfers, shrinkage and store administration.
• Conduct regular operational audits and ensure timely closure of identified gaps.
• Drive process simplification, standardisation and automation across the retail network. E. Customer Experience




• Champion a consistent and differentiated customer experience across all retail touchpoints.
• Drive service standards, customer engagement and complaint resolution.
• Monitor customer feedback and translate insights into actionable improvements.
• Build a customer-first culture across the store network. F. Inventory & Commercial Management
• Partner with Buying, Merchandising and Supply Chain teams to ensure optimal inventory availability at stores.
• Drive stock productivity, replenishment efficiency and inventory ageing control.
• Monitor stock availability, sell-through, stock turns and markdowns.
• Minimise inventory losses, pilferage and operational leakages.
• Ensure effective execution of seasonal launches, promotions and business campaigns. G. People & Leadership
• Lead, mentor and develop the regional and store operations leadership teams.
• Build a strong second line of leadership and succession pipeline.
• Drive manpower productivity, employee engagement and retention across stores.
• Partner with HR on hiring, capability building, performance management and talent development.
• Establish clear performance expectations and accountability across the network. H. Business Reviews & Stakeholder Management
• Drive structured weekly, monthly and quarterly business reviews.
• Provide actionable insights on business performance, operational gaps and improvement opportunities.
• Work closely with Business Heads and functional leaders to ensure alignment on priorities.
• Drive implementation of strategic business initiatives and transformation projects.

📌 Head of Retail Operations (Gurugram)
🏢 Reliance Brands
📍 Gurugram