Position Overview This role includes ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients. Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand operational processes. Key Responsibility Areas Detailed
Job Description
Driver's Support ▪ Inbound
- Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department. ▪ Outbound
- Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances. Operational Support ▪ Managing the entire process from order generation till order delivery through In-house tracking software.
▪ Taking regular feedback from the team leaders about the delivery associates in their allocated zones. ▪ Ensuring the timely delivery of all orders by tracking every single order. Reporting ▪ Sharing riders' performance on daily basis and monitoring low performers for achieving excellence. Job Requirements / Desired skills set ▪ Bachelor's Degree/Diploma in any discipline. ▪Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done. ▪ Ability to develop a strong understanding of company processes and standards in all areas of technology delivery. ▪ Must possess strong communication skills in English and Hindi. ▪ Positive interpersonal skills to manage frontline staff. ▪ Computer literate particularly with MS office suite.