Amazon Connect / AWS Dev Ops Engineer

Summary

We are seeking a highly skilled skilled with extensive practical experience in Amazon Connect and AWS Dev Ops Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences.
Location: Pan India

Responsibilities

- Architect and implement Amazon Connect environments to meet business requirements.

- Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.

- Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.

- Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.

- Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.





- Develop and manage interactions with REST APIs and web services.

- Monitor AWS environments to ensure security compliance, optimal performance, and system health.

- Provide critical support for production deployments and resolve complex technical issues.

- Author comprehensive technical documentation and collaborate effectively with development teams.

Requirements

- Proficiency with Amazon Connect.

- Expertise in AWS Dev Ops Services.

- Strong background in AWS Lambda.

- Experience with API Gateway.

- Demonstrated capability in CI/CD implementation.

- Proficiency with Git version control.

- Familiarity with Linux, CentOS, and general Linux administration.

- Knowledge of AWS Cloud Watch is preferred.

- Understanding of the AWS Well-Architected Framework is advantageous.

- Experience with Salesforce integration is a plus.

- Exposure to Amazon Bedrock or Amazon Q is beneficial.

- Skills in performance monitoring and testing are desirable.

📌 Hiring || Amazon Connect and AWS DevOps Engineer - Pan India
🏢 2COMs
📍 India