Central Audit Manager Service Operations & PM Excellence We are looking for a highly driven and detail-oriented professional for the role of Central Audit Manager Service Operations & PM Excellence. This role will be responsible for strengthening operational governance, driving preventive maintenance compliance, enhancing customer experience, and ensuring field service execution excellence across regions. The ideal candidate should possess strong audit capabilities, cross-functional coordination skills, customer engagement experience, and the ability to identify operational gaps and drive continuous improvement initiatives. Key Responsibilities Lead centralized audits for Preventive Maintenance (PM) activities, service processes, and field execution standards across all regions. Conduct periodic PM spare audits and inventory compliance reviews to ensure material readiness, availability accuracy, and adherence to service standards. Drive governance through regular interactions with regional teams to understand operational challenges, process gaps, field constraints, and improvement opportunities (Process and Product). Implement learning/Best practices across sites. Organize structured review meetings with field engineers, regional managers, and support teams to evaluate execution quality, compliance, and operational effectiveness. Engage directly with customers to capture the Voice of Customer (VoC), understand pain points, identify service gaps, and improve customer satisfaction levels. Monitor service KPIs, PM adherence, audit scores, spare utilization, response timelines, and closure quality across regions. Develop audit dashboards,



governance reports, management reviews, and operational scorecards for leadership visibility. Ensure implementation of standardized processes, service governance frameworks, and compliance mechanisms across the organization. Drive continuous improvement initiatives focused on operational excellence, service reliability, and customer experience enhancement. Conduct frequent field visits and site audits across India to ensure on-ground operational compliance, customer engagement, and service quality consistency across all installed locations. Travel Requirement This role involves extensive travel across India, as the candidate will be required to regularly visit customer sites, conduct audits, engage with field teams, and review operational performance at various installed locations nationwide. Desired Candidate Profile Experience in Service Operations, Audit, Technical Support, or Field Service Governance. Robust analytical, auditing, and stakeholder management skills. Ability to interact confidently with customers, regional teams, and leadership. Excellent communication and reporting capabilities. Exposure to automation, intralogistics, electromechanical systems, or industrial equipment domain preferred. Comfortable with extensive travel and frequent site visits across India. Core Competencies Operational Audits & Governance PM Compliance Management Spare Inventory Audits Customer Experience Management RCA & CAPA Management Service Operations Excellence Field Team Governance Process Standardization KPI Monitoring & Reporting Continuous Improvement Initiatives

📌 Central Audit Manager-Service Operation and PM Excellence (India)
🏢 CIEL HR
📍 India