About The Position Advertflair builds AI-powered visual production for brands that need thousands of consistent, on-brand images without running a photo studio. Our platform turns product photos and 3D assets into catalog and campaign imagery for fashion, apparel and fine-art logistics companies, and our Chennai studio (ISO 27001:2022 certified) runs the production behind it. We are a small team shipping quick, and this role is hands-on from week one. As a Customer Success Executive you are the friendly, dependable voice our clients hear from: onboarding new accounts, answering questions quickly and making sure every delivery lands the way they expected. Job Responsibilities
• Respond to client emails and chat the same business day and keep every request tracked until it is closed
• Onboard new customers: set up accounts, walk them through the platform and collect their brand assets and guidelines
• Coordinate with production and engineering to resolve issues and keep clients updated




• Spot at-risk accounts early and flag them with a recommended fix
• Collect feedback and testimonials and pass them to the team
• Maintain help articles and templated replies that make support faster Requirements
• 1-2 years of experience in customer support, account management or customer success, ideally for a software or creative services company
• Excellent written English and a calm, helpful manner with clients
• Comfortable with helpdesk or CRM tools and learning new software quickly
• Organised, with strong follow-through and attention to detail
• Ability to explain technical things simply
• Willingness to work the US-overlap night shift (aligned to US Eastern business hours) Ready to apply? Fill in the application form below with your details and a link to your work or LinkedIn profile. We read every application.

📌 Customer Success Executive (Chennai)
🏢 Advertflair
📍 Chennai