About the role
Service Cloud platform specialist that takes over consumer product support for a global technology company, moving cases, knowledge and support channels from a legacy system to Salesforce. Working inside the client’s engineering team with their Pune and US colleagues, and alongside a wider program that brings AI agents into the CRM. What the role does
• Design and build Service Cloud features: case management, Omni-Channel routing, Service Console, Knowledge, Entitlements and Milestones, Email-to-Case and Web-to-Case, messaging or chat channels.
• Write Apex, Lightning Web Components and Flows, with test classes that meet the client’s coverage and quality standards.
• Build and maintain integrations with REST and SOAP APIs, platform events and middleware.
• Support data migration from the legacy support system: mapping, loads, validation, cutover.
• Work in a source-driven release process (Git, SFDX, CI/CD) and with QA on every release.
• Join design reviews and estimate work with the client’s tech leads. Must have




• 5+ years of hands-on Salesforce development: Apex, LWC, Flows, SOQL.
• 3+ years on Service Cloud, including case management and Omni-Channel.
• Integration

experience:
REST APIs, named credentials, external services.
• Source control and CI/CD on Salesforce (Git, SFDX; AutoRabit, Copado or Gearset).
• Salesforce Platform Developer I certification.
• Explicit written and spoken English; comfortable working with US teams. Nice to have
• Experience with Agentforce, Einstein for Service, or AI agents that read and update Salesforce data.
• Exposure to MCP servers, Salesforce Headless 360 or other API-first agent integrations.
• Experience Cloud (customer portals), Data Cloud, or Databricks.
• Large support migrations for consumer brands with high case volumes.
• Platform Developer II or Service Cloud Consultant certification.

📌 Senior Salesforce Developer- Service Cloud (India)
🏢 Customertimes
📍 India