Company Description Setlmint is a technology platform that uses artificial intelligence to simplify and automate business transactions for organizations of all sizes. The company helps businesses digitally approve and pay supplier bills, employee claims, and petty cash, while also improving customer collections and reducing manual reconciliation. Setlmint’s solutions enable efficient cash flow forecasting and management, all through a single dashboard that centralizes financial operations and key business trends. Its products integrate with leading accounting systems such as SAP and Tally, as well as major banks including ICICI and HDFC. The platform is designed as a plug-and-play solution, allowing clients to go live quickly, typically within 1–2 weeks. Role Description The Customer Support Specialist will be responsible for providing responsive, high-quality support to users of Setlmint’s financial automation platform. This full-time, on-site role is based in Mumbai and involves handling customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding clients through product features and workflows. The specialist will be involved in client onboarding, customer succcess and manage client support. Job profile includes document support interactions, escalate complex issues to the appropriate teams, and follow up to ensure resolution and customer satisfaction. Daily work includes collaborating with product and engineering teams to relay customer feedback,



creating or updating help articles and FAQs, and supporting new customer onboarding when required. The role requires a proactive, detail-oriented approach to helping customers use Setlmint’s solutions effectively and confidently. Qualifications
• Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on timely, clear, and courteous communication.
• Excellent Interpersonal Skills, including the ability to build trust, manage expectations, and work collaboratively with cross-functional teams.
• Ability to provide onboarding and training, touch base with clients to ensure all features are being used and provide technical Support, including basic troubleshooting of software issues, navigation assistance, and understanding of system integrations.
• Solid Analytical Skills to interpret customer issues, identify patterns, and suggest improvements to processes and product features.
• Clear and professional verbal and written communication skills in English; knowledge of local languages is an advantage.
• Comfort working in an in office, fast-paced technology environment; prior experience supporting SaaS or fintech products is a plus.
• Proficiency with common support tools and ticketing systems; familiarity with accounting or financial operations is beneficial.
• Diploma or bachelor’s degree in any discipline, or equivalent practical experience in customer service or technical support.

📌 Customer Support Specialist (Mumbai)
🏢 setlmint.com
📍 Mumbai