Company Description India Hospitality Mart Private Limited (IHM Group) is a hospitality services company built on the ethos of “Atithi Devo Bhava,” which means “The guest is equivalent to God.” Formed by like-minded industry experts with over 50 years of combined experience, the group focuses on crafting world-class, memorable experiences for clients and guests. IHM Group offers end-to-end services including meetings, incentives, conferences, events, brand communication, product launches, social functions, travel solutions, and printing services. With a presence in Mumbai, Bangalore, and Delhi, the company positions itself as a trusted advisor providing tailored itineraries and technology-driven solutions. The team is committed to delivering seamless processes and consistently high guest satisfaction. Role Description The Client Servicing Director is a full-time, on-site role based in Gurugram, responsible for leading client relationship management and ensuring exceptional service delivery across all hospitality and event projects. This role oversees key accounts, understands client objectives, and coordinates internal teams to design and execute meetings, events, travel programs, and related services that meet or exceed expectations. The Client Servicing Director will manage client communications, presentations, proposals, budgets, and timelines, while monitoring service quality and guest satisfaction throughout project lifecycles. The role includes mentoring and guiding client servicing teams,



aligning financial and operational performance with client needs, and identifying opportunities for account growth and cross-selling IHM Group’s solutions. The Director will collaborate closely with senior leadership to refine processes, adopt new technologies, and uphold the company’s standards of hospitality excellence. Qualifications
• Robust client-facing capabilities, including experience in Client Services and Customer Service within hospitality, events, or travel.
• Excellent Communication skills, with the ability to present ideas clearly, negotiate effectively, and manage stakeholder expectations.
• Demonstrated focus on Customer Satisfaction, with a track record of building long-term client relationships and improving service quality.
• Sound understanding of Finance related to account management, budgeting, and profitability for projects and client portfolios.
• Proven leadership experience in directing cross-functional teams and managing complex, multi-location projects.
• Strong organizational, planning, and problem-solving abilities, with attention to detail and deadlines.
• Relevant bachelor’s degree (e.g., Hospitality Management, Business, Marketing) or equivalent professional experience.
• Comfort with using digital tools and technology-driven solutions to enhance client servicing and operational efficiency.
• Ability to work on-site in Gurugram and collaborate closely with teams and clients in a fast-paced environment.

📌 Client Servicing Director (Gurugram)
🏢 India Hospitality Mart Private
📍 Gurugram