Job Description
• Responsible for the supervision and oversight of a team and / or of workflow and functions.
• Responsible for operations and transaction processing, with prompt & decisive resolution over exceptions encountered
• Assist the Department Head to ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to.
• Review new products and requirements with Bank’s business and/or support units and setup procedures to operationalize such service delivery to customers. Provide trade technical advice to BSGs, Relationship Managers and customers (very rarely) when needed.
• Measurement and adherence to KPIs & SLA’s across all desks.
• Keeping errors and operational risks under control
• Managing crisis without operational loss.
• Drive continuous improvement and efficiency-gain projects by championing automation, streamlining manual workflows, and leading operational change initiatives.
• Deep dive in process and review/authorizing high value and complex transactions.
• People Management – Recruitment, career development, technical upskilling and managing attrition
• Ensure timely review & renewal that all process notes, flowcharts, checklist etc. that is referred to by the team and annual review as applicable
• Support H.
O.
D. in Audit related activities and ensure Process Hygiene to have NIL findings.
• Versatile to

working hours
,



as per Organisation’s requirements. Application criteria Company Crédit Agricole CIB About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *. We support major companies and financial institutions in their development and the financing of their projects. As pioneers in responsible finance, social and environmental commitments are at the heart of our activities. Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy. We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations. Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered. By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations. All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences. Ready to take part in our mission ?
• By balance sheet size
- The Banker, Juillet 2025

📌 Section Head (Mumbai)
🏢 Crédit Agricole CIB
📍 Mumbai