Job Description
Application Support Engineer with strong experience in Boomi integration platforms (formerly Dell Boomi) and UKG Kronos solutions. This role will be responsible for designing, developing, supporting, and optimizing enterprise integrations between workforce management systems and other business applications across a complex operational environment. The ideal candidate combines technical expertise, analytical thinking, and strong troubleshooting capabilities to support critical HR, Payroll, Timekeeping, and enterprise integrations.

Key Responsibilities
• Design, develop, implement, and maintain integrations using Boomi AtomSphere platform.
• Support and enhance integrations involving UKG Kronos modules including Timekeeping, Scheduling, and Accruals where applicable.
• Develop APIs, data mappings, connectors, and middleware solutions between Kronos and enterprise systems such as HRIS, Payroll, POS, Active Directory, and reporting platforms.
• Monitor integration performance, identify failures, and perform root cause analysis for incidents and data discrepancies.
• Collaborate with business stakeholders, HR, Payroll, Infrastructure, and application teams to troubleshoot issues reported in ServiceNow ticketing system tool.
• Perform testing, validation, and deployment activities for integration changes and enhancements.
• Create and maintain technical documentation, SOPs, support procedures, and architecture diagrams.




• Participate in production support activities, release management, and change control processes.
• Ensure integrations follow security, compliance, and enterprise architecture standards.
• Drive continuous improvement initiatives to enhance reliability, automation, and operational efficiency. Required Qualifications
• 5+ years of hands-on experience with Boomi AtomSphere integration platform.
• 3+ experience supporting integrations with UKG Workforce Management solutions.
• Strong knowledge of integration concepts including REST/SOAP APIs, JSON, XML, SFTP, middleware, and ETL processes.
• Experience troubleshooting integration failures, logs, and transactional data issues.
• Knowledge of UKG workforce management and payroll integration processes.
• Experience with SQL queries and data analysis.
• Understanding of SDLC, ITIL processes, incident management, and change management.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced production support workplace. Preferred Qualifications
• Experience with UKG Workforce Management
• Boomi Professional Developer or Support Engineer.
• Experience with monitoring tools and automation scripting.
• Familiarity with ITIL delivery methodologies. Work mode: Hybrid/Remote

📌 Integration Specialist (Bengaluru)
🏢 Softtek
📍 Bengaluru