We are actively hiring for an Operation Manager
- International

Location:
Thane Shift: Rotational Shift (5 Days working with 2 rotational week off) Budget: Up to 16 LPA Minimum 4+ year's experience in Managerial role Should have BPO background KPI knowledge Immediate Joiners Preferred Roles &

Responsibilities:
• Strong Client Handling

Skills:
Listening, enthusiastic, patience, reasoning, and problem-solving skills
• Willing to learn and flexibility to changes.
• Skills for planning, assigning, and directing work
• Meet or exceed KRAs of all team members such as MOs, ACCMs, AMCCs and agents
• Current training and ongoing training of team members
• Responsible for grooming and development of teams
• Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets
• Responsible for achieving desired client KPIs throughout and align team to deliver the desired results




• Responsible for direct client communication in terms of any deliverables asked and demanded by the client
• Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc. )
• Hold team meetings on a regular basis with the direct reports
• Document and communicate system and business process aps
• Ensure process operates efficiently according to client and company measures
• Be directly responsible towards fostering the development of your team by motivating
• Should be able to support & deliver effectively during Ramps / Special Business requirements
• Coordinating with TA Team Members to ensure timely delivery of batches. Interested candidates can connect with
- Simran (HR)
- (phone hidden) OR can share resume on [email protected]

📌 Operations Manager (Thane)
🏢 TP
📍 Thane