Role: ServiceNow ITSM Consultant- Contract

Exp: 4+ years

Shift: General IST Shift

Location: Remote

Contract Duration: 6 months

:

We are looking for an experienced ServiceNow Developer with 4+ years of hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions. The ideal candidate should have strong technical expertise across the ServiceNow platform, the ability to customize applications, develop integrations, and automate business workflows. You will work closely with business analysts, technical teams, and stakeholders to understand business requirements and translate them into scalable, efficient, and maintainable ServiceNow solutions.

This is a 6-month contract chance for someone who can quickly adapt to the existing environment and contribute to ongoing development and enhancement activities.

Key Responsibilities:

1. ServiceNow Development & Customization

- Design, develop, configure, and customize ServiceNow applications based on business requirements.
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Create and customize ServiceNow forms, fields, tables, views, and workflows.
- Develop and maintain Service Catalog items, Record Producers, Catalog Client Scripts, and workflows.
- Implement Flow Designer flows and workflow automation to streamline business processes.
- Develop reusable components and ensure adherence to ServiceNow development best practices.

2. ServiceNow Modules & Platform Administration

- Work on core ServiceNow modules such as ITSM, Incident Management, Problem Management, Change Management,



and Service Request Management.
- Configure and enhance platform capabilities based on business and operational requirements.
- Support enhancements to existing ServiceNow applications and modules.
- Assist with platform upgrades, application maintenance, and configuration management.
- Troubleshoot technical issues and resolve platform-related defects.

3. Integration & Automation

- Develop and maintain integrations between ServiceNow and external applications using REST and SOAP APIs.
- Work with Integration Hub, MID Server, and other integration capabilities where applicable.
- Configure inbound and outbound integrations and ensure reliable data exchange.
- Implement automation to improve operational efficiency and reduce manual processes.

4. Testing, Deployment & Support

- Perform unit testing, integration testing, and debugging of developed solutions.
- Support User Acceptance Testing (UAT) and resolve identified defects.
- Manage application changes across development, test, and production environments.
- Work with update sets and application repository practices for controlled deployments.
- Provide technical support, troubleshoot issues, and ensure timely resolution.




- Maintain technical documentation for configurations, customizations, and integrations.

- Collaboration & Delivery

- Collaborate with business analysts, functional consultants, developers, and stakeholders to understand requirements.
- Translate functional requirements into technical specifications and development tasks.
- Participate in Agile ceremonies, sprint planning, and technical discussions.
- Provide regular updates on development progress, issues, and delivery timelines.
- Take ownership of assigned deliverables and ensure timely completion within the contract period.

Required Skills & Qualifications:

- Minimum 4+ years of hands-on experience in ServiceNow development.
- Strong knowledge of ServiceNow platform architecture and application development.
- Experience with JavaScript and ServiceNow scripting.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Experience with Service Catalog, Flow Designer, and workflow automation.
- Good understanding of ITSM processes, including Incident, Problem, Change, and Request Management.
- Experience developing REST and SOAP API integrations.
- Knowledge of ServiceNow tables, forms, lists, and database structures.
- Experience with debugging, troubleshooting, testing, and deployment activities.
- Familiarity with Agile/Scrum development methodologies.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and contribute effectively in a time-bound contract engagement.

📌 ServiceNow ITSM Consultant- Contract (India)
🏢 Gravity Infosolutions
📍 India