Company: Will Ware Technologies

Experience: 6+ Years

Role: Technical Lead-Service now HRSD

Location: Hyderabad

Work Mode: On-Site

Job Description:

We are seeking an experienced Service Now HRSD Technical Lead to lead the design, development, and implementation

of scalable Human Resources Service Delivery (HRSD) solutions on the Service Now platform. The ideal candidate will

possess strong expertise in Service Now HRSD modules, platform customization, integrations, workflows, and technical

leadership. This role requires close collaboration with HR stakeholders, business analysts, architects, and development

teams to deliver enterprise-grade HR solutions that enhance employee experience and operational efficiency.

Key Responsibilities

- Lead end-to-end implementation and enhancement of Service Now HRSD solutions.

- Design scalable and maintainable technical solutions aligned with business requirements and Service Now

best practices.

- Configure and customize HR Case Management, Employee Service Center (ESC), HR Knowledge

Management, Lifecycle Events, and Document Management.

- Develop and maintain complex workflows, Flow Designer solutions, business rules, UI policies, client scripts,

and integrations.

- Collaborate with HR business teams to translate requirements into technical designs.

- Lead technical design reviews, code reviews, and solution governance activities.

- Integrate Service Now HRSD with third-party systems such as Workday, SAP Success Factors, Oracle HCM,

Azure AD, and other enterprise applications.

- Mentor and guide developers, providing technical leadership and best practice recommendations.

- Support platform upgrades, release management, and deployment activities.

- Troubleshoot and resolve complex technical issues within the Service Now ecosystem.





- Ensure platform security, compliance, and performance standards are maintained.

- Participate in estimation, planning, and architectural discussions for current initiatives.

Mandatory Skills

- Service Now HR Service Delivery (HRSD)

- HR Case Management

- Employee Service Center (ESC)

- Lifecycle Events

- Flow Designer

- Service Catalog

- Integration Hub

- Business Rules, Client Scripts, UI Policies

- Service Now Platform Development

- Java Script

- REST/SOAP API Integrations

- Scoped Applications

- Update Sets and Application Deployment

- Agile/Scrum Methodology

Preferred Skills

- Workday Integration

- SAP Success Factors Integration

- Service Now Employee Center Pro

- Virtual Agent

- Performance Analytics

- HR Knowledge Management

- Service Portal

- CMDB and CSDM Understanding

- SSO, LDAP, Azure AD Integrations

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 6+ years of Service Now platform experience.

- 3+ years of hands-on HRSD implementation experience.

- Strong expertise in Service Now scripting and platform customization.

- Proven experience leading technical teams and enterprise implementations.

- Excellent communication and stakeholder management skills.

Certifications (Preferred)

- Service Now Certified System Administrator (CSA)

- Service Now Certified Application Developer (CAD)

- Service Now Certified Implementation Specialist - HR Service Delivery (CIS-HR)
- Service Now Certified Technical Architect (CTA) or Certified Master Architect (Preferred)Key Technologies

Service Now HRSD | HR Case Management | Employee Service Center | Lifecycle Events | Flow Designer | Integration Hub | Java Script | REST API | SOAP API | Service Catalog | Virtual Agent | Workday | SAP Success Factors | Agile

📌 Servicenow HRSD-Technical Lead (India)
🏢 WILLWARE TECHNOLOGIES PRIVATE
📍 India