13 Nov
|
Wns Global Services
|
India
13 Nov
Wns Global Services
India
Job Description
Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports. Successfully delivery client / Internal targets set on certification standards Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content To evaluate and make necessary amendments to the training material on periodic basis Complete indulgence on Reporting / MI for all training relevant chores Interact with clients & share lob / SME intelligence for process betterment Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation
Qualifications
Bachelor's degree
📌 Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad (India)
🏢 Wns Global Services
📍 India