Job Description

What you get to do in this role:

- Define and operate NPI planning & governance processes across cross-functional GTM teams, to ensure the right investment levels for product success & the ability to pivot plans and respond swiftly to customer needs
- Influence and work cross-functionally to align functional plans
- Ensuring comprehensive planning including post sale readiness
- Define & manage KPI’s (leading, lagging indicators) across product lifecycle
- Accountable for driving accountability for action plans cross-functionally to improve KPI’s
- Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
- Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
- Partner closely with enterprise business planning teams to provide visibility and transparency to strategic priorities
- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
- Deliver progress updates to stakeholders and leadership
- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications

To be successful in this role you have:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights,



or exploring AI's potential impact on the function or industry.
- Business Unit Financial Planning & Analysis experience
- Strong program/project management skills & strong facilitation skills
- Leading diverse, high performing matrixed teams
- Highly analytical, fact driven, and process orientated mindset
- Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
- Well-versed in SaaS business processes and customer lifecycle.
- Ability to challenge the status quo and develop mindshare to drive towards a common goal
- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (adaptable, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location.



Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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📌 Sr Sales Operations Mgr (India)
🏢 ServiceNow
📍 India