Tätigkeitsbereich: Forschung & Entwicklung incl. Design Fachabteilung: Cloud, Data & Connected Services Gesellschaft: Mercedes-Benz Research and Development India Private Limited Standort: Mercedes-Benz Research and Development India Private Limited, Bangalore Startdatum:sofort Veröffentlichungsdatum:..6Stellennummer:MER3PMIArbeitszeit: Vollzeit Bewerben Aufgaben

This is a unique opportunity to be part of the over-the-air (OTA) software updates team at Mercedes-Benz Research & Development India, dedicated to the development, provision and diagnosis of OTA updates, which enable vehicle owners to enjoy the latest functions and improvements conveniently and efficiently.

Experience range: 6 - years

Work location: Bengaluru

Job description

Role: OTA Update Campaign Manager

· The OTA Update Campaign Manager ensures the correct preparation, implementation, evaluation and monitoring of the corresponding campaigns (Development, System Integration, Production, Post Production, Customer Campaigns)

· Also responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Developing OTA campaigns for customers, quality management (QM), and validation studies

· Creating and managing OTA update packages of varying complexity

· Assure quality of the rules with the aid of the product data documentation by the Development department in a system-supported manner

· The OTA Update Campaign Manager defines key performance indicators with the OTA working group for each campaign as a basis for monitoring and successful implementation of the OTA update

Role: OTA update package/content manager

· The OTA update package/content manager is a technical role with responsibility to provision correct and OTA release compliant update packages for OTA update campaigns

· Familiar and hands-on skills to run queries, read / validate update rules at database level

· Responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Work closely with Component managers / BTVs of ECU parts towards update package preparation

Role: End to End responsible

· Responsibility of the E2E STAR2/3/3M OTA Update Functionality

· "SV" - System Verantwortung for the system "Softwareupdate" in all STAR2/3/3M carlines

· "CFO Softwareupdate" for the Mercedes me connect service for all STAR2/3/3M carlines

Skills

The roles mentioned above will require the candidate(s) to collaborate effectively with geo-diverse and cross-functional internal teams, departments, stakeholders, as part of the regular way of working.

Language

· Strong written and oral communication is a must, primary language English

· German A2 (Elementary Level) will be a plus

Coordination, Process and Project Management

· Solid process and project management skills is a must

· Overseeing the campaign execution process,



from pre-campaign phases to full market rollouts

· Coordinating between interdisciplinary teams for campaign validation and implementation

· Regular tracking & upkeep of milestones, report out on overall progress to wide stakeholder bae and ensuring governance standards are met on the project/program level

Data and Reporting

· Handling comprehensive reporting and data analysis (using excel and other in-house applications) of ongoing OTA measures

· Utilizing platforms like SCC and OTA Data Warehouse for evaluation using tools such as the SCC Software Update Campaign Management Cockpit and other OTA technologies

· Metadata of field measurements

· Validate Data quality of reports

· Support special request reporting demands

Organizational topics

· Steer OTA update working group as a key stakeholder for OTA cloud

· Participate in OTA roadmap meetings, OTA rollout reviews with management & work groups

· Monitoring JIRA checklist

· Steering customer assistance center support personnel for campaign management execution support

Qualifikationen

This is a unique opportunity to be part of the over-the-air (OTA) software updates team at Mercedes-Benz Research & Development India, dedicated to the development, provision and diagnosis of OTA updates, which enable vehicle owners to enjoy the latest functions and improvements conveniently and efficiently.

Experience range: 6 - years

Work location: Bengaluru

Job description

Role: OTA Update Campaign Manager

· The OTA Update Campaign Manager ensures the correct preparation, implementation, evaluation and monitoring of the corresponding campaigns (Development, System Integration, Production, Post Production, Customer Campaigns)

· Also responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Developing OTA campaigns for customers, quality management (QM), and validation studies

· Creating and managing OTA update packages of varying complexity

· Assure quality of the rules with the aid of the product data documentation by the Development department in a system-supported manner

· The OTA Update Campaign Manager defines key performance indicators with the OTA working group for each campaign as a basis for monitoring and successful implementation of the OTA update

Role: OTA update package/content manager

· The OTA update package/content manager is a technical role with responsibility to provision correct and OTA release compliant update packages for OTA update campaigns





· Familiar and hands-on skills to run queries, read / validate update rules at database level

· Responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Work closely with Component managers / BTVs of ECU parts towards update package preparation

Role: End to End responsible

· Responsibility of the E2E STAR2/3/3M OTA Update Functionality

· "SV" - System Verantwortung for the system "Softwareupdate" in all STAR2/3/3M carlines

· "CFO Softwareupdate" for the Mercedes me connect service for all STAR2/3/3M carlines

Skills

The roles mentioned above will require the candidate(s) to collaborate effectively with geo-diverse and cross-functional internal teams, departments, stakeholders, as part of the regular way of working.

Language

· Strong written and oral communication is a must, primary language English

· German A2 (Elementary Level) will be a plus

Coordination, Process and Project Management

· Strong process and project management skills is a must

· Overseeing the campaign execution process, from pre-campaign phases to full market rollouts

· Coordinating between interdisciplinary teams for campaign validation and implementation

· Regular tracking & upkeep of milestones, report out on overall progress to wide stakeholder bae and ensuring governance standards are met on the project/program level

Data and Reporting

· Handling comprehensive reporting and data analysis (using excel and other in-house applications) of ongoing OTA measures

· Utilizing platforms like SCC and OTA Data Warehouse for evaluation using tools such as the SCC Software Update Campaign Management Cockpit and other OTA technologies

· Metadata of field measurements

· Validate Data quality of reports

· Support special request reporting demands

Organizational topics

· Steer OTA update working group as a key stakeholder for OTA cloud

· Participate in OTA roadmap meetings, OTA rollout reviews with management & work groups

· Monitoring JIRA checklist

· Steering customer assistance center support personnel for campaign management execution support.

Benefits Mit­arbeiter­rabatte möglich Gesund­heits­maß­nahmen Mit­arbeiter­handy möglich Essens­zulagen Betrieb­liche Alters­ver­sorgung Hybrides Arbeiten möglich Mobilitäts­angebote Mit­arbeiter Events Coaching Flexible Arbeits­zeit möglich Park­platz Betriebs­arzt Gute An­bindung Barriere­frei­heit Kinder­betreuung Kantine, Café

We need your consent to load the Youtube service!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used.

Powered by

📌 OTA - Campaign Management (India)
🏢 Mercedes-Benz
📍 India