We are actively hiring for an Operation Manager!!!

Location: Thane

Shift: Day Shift (6 Days working with 1 rotational week off)

Budget: Up to 12 LPA

Minimum 4+ years experience in Managerial role

Should have BPO background KPI knowledge

Immediate Joiners Preferred

Roles & Responsibilities:

- Should have RETENTION/Service connect experience
- Strong Client Handling Skills : Listening, enthusiastic, patience, reasoning, and problem-solving skills
- Willing to learn and flexibility to changes.
- Skills for planning, assigning, and directing work
- Meet or exceed KRAs of all team members such as MOs, ACCM’s, AMCC’s and agents
- Recent training and ongoing training of team members
- Responsible for grooming and development of teams
- Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets
- Responsible for achieving desired client KPI’s throughout and align team to deliver the desired results




- Responsible for direct client communication in terms of any deliverables asked and demanded by the client
- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc )
- Hold team meetings on a regular basis with the direct reports
- Document and communicate system and business process aps
- Ensure process operates efficiently according to client and company measures
- Be directly responsible towards fostering the development of your team by motivating
- Should be able to support & deliver effectively during Ramps / Special Business requirements
- Coordinating with TA Team Members to ensure timely delivery of batches

Interested candidates can connect with-

Simran (HR) - (phone hidden)

OR can share resume on [email protected]

📌 Operations Manager (Thane)
🏢 TP
📍 Thane