Who we are

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

Role Summary

Operating as a strategic extension of the Center of Excellence (COE) within Global Compensation & Services (GCS), this role goes beyond traditional transactional administration to drive the global design, strategy, and delivery of enterprise wellness and specialized benefits frameworks. Moving past standard wellness offerings, this position architects complex international programs—including global Leave of Absence (LOA), disability frameworks, return-to-work / back-to-office transition models, and holistic employee resilience initiatives—ensuring cross-border harmonization, compliance, and strategic alignment with enterprise standards.

Key Responsibilities

COE Strategy, Program Design & Governance:

- Architect, design, and continuously evolve global leave of absence (LOA) policies, disability structures,



and back-to-office return-to-work frameworks to ensure alignment with enterprise total rewards strategy.
- Establish, audit, and enforce enterprise-wide governance standards, compliance frameworks, and data privacy protocols across multi-country wellness and leave workflows.
- Oversee complex program enrollments, global policy exceptions, and high-level transaction governance to ensure seamless operational delivery.

Global Vendor Ecosystem & Service Coordination:

- Direct strategic relationships with outsourced third-party administrators (TPAs), disability carriers, and wellness vendors, serving as the primary COE liaison.
- Define, track, and enforce rigorous Service Level Agreements (SLAs), data provisions, and Key Performance Indicators (KPIs) to drive cross-border vendor accountability.
- Identify, evaluate, and promptly resolve systemic vendor service delivery challenges, data discrepancies, and program administration bottlenecks across regions.

Global Employee Support, Escalations & Change Management:

- Serve as the strategic escalation point for complex employee inquiries and cross-border cases regarding specialized benefits, statutory leaves, eligibility guidelines, and return-to-office protocols.
- Partner with regional HR, employee relations, and internal communications to design multi-channel educational campaigns, FAQs, and promotional materials that drive engagement.

Data Analytics, ROI & Continuous Improvement:

- Monitor global utilization data, disability metrics, and leave trend summaries, preparing comprehensive executive reports and ROI insights for review by the Wellness Lead.
- Champion continuous improvement by identifying opportunities to automate global workflows, integrate AI-enabled HR tools, and streamline vendor data feeds.

Knowledge & Experience

Professional Experience:

- 10+ years of progressive experience in global benefits design, leave of absence (LOA) management,



or corporate wellness program operations within a matrixed environment.
- Proven experience managing a team

Technical & Domain Knowledge:

- Deep working knowledge of global wellness program administration processes, statutory leave compliance guidelines, disability frameworks, and vendor coordination best practices.
- Advanced proficiency in working with enterprise HR systems (HRIS), global payroll/perks engines, and dedicated wellness/case management platforms.

Core Capabilities:

- Strong organizational and strategic problem-solving skills with a demonstrated ability to manage multiple complex global programs simultaneously in a fast-paced corporate setting.

Key Skills & Competencies

Functional Skills Professional Attributes

Vendor Management

Effectively liaising, tracking performance, and managing global relationships with external partners and TPAs.

AI & Data Literacy

Comfortable working with data analysis, utilization metrics, systems tools, and modern digital platforms.

Service Management

Delivery of high-quality, scalable COE-level HR services with a customer-centric mindset.

Communication

Clear, concise, and empathetic verbal and written communication with international employees and stakeholders.

Continuous Improvement

Proactively seeking ways to optimize global processes, automate workflows, and drive efficiency.

Operational Agility

Ability to adapt to regulatory changes quickly and execute complex COE program administration with precision.

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities

📌 Manager - Benefits (Hyderabad)
🏢 FedEx GCS
📍 Hyderabad