Company Description WeTechnologies, founded in 2022, is an IT consulting and software development company dedicated to turning ideas into innovative digital solutions. The organization supports businesses in navigating a rapidly changing technology landscape through smart, scalable, and reliable solutions tailored to their needs. Its focus spans IT consulting, software and application development, digital transformation, business process optimization, and future-ready solutions.

Guided by a vision to empower businesses through technology, WeTechnologies aims to deliver meaningful business outcomes and unlock new possibilities for growth.

Role Description This is a full-time, in office Customer Support role based in Gurugram, involving both voice and non-voice support channels. The role includes handling inbound and outbound customer calls, responding to emails and chats, resolving queries, and providing accurate information about products and services. Team members will log and update customer interactions in internal systems, follow standard operating procedures, and escalate complex issues when necessary.

The position requires maintaining professional communication, meeting service level targets,



and contributing to a positive customer experience. Immediate joiners are preferred, and interested candidates may contact ? (phone hidden) for further details.

Qualifications

- Strong communication skills for voice and non-voice customer support, including clear spoken English and Hindi, active listening, and professional writing.
- Customer service capabilities such as empathy, problem-solving, conflict resolution, and the ability to handle high-volume interactions.
- Basic technical proficiency with CRM or ticketing tools, email platforms, chat systems, and standard office software.
- Ability to work on-site in Gurugram on rotational shifts, including weekends or holidays as required.
- Prior experience in BPO, call center, or customer support roles preferred but not mandatory.
- Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is an advantage.
- Carpentry-related practical skills such as Carpentry, Framing, Finish Carpentry, and safe use of Hand Tools and Power Tools may be beneficial for roles supporting hardware or on-ground operations.

📌 IMMEDIATE JOINERS PREFERRED | CUSTOMER SUPPORT | VOICE & NON-VOICE| GURGAON | ? 6399595087 (Gurugram)
🏢 WeTechnologies
📍 Gurugram